Feeds

Steve Ballmer lies to my mother

Hotmail and Messenger still dead

Choosing a cloud hosting partner with confidence

Steve Ballmer isn't above lying to my mother.

Early Tuesday morning, California time, word arrived from Reg readers on both sides of the Atlantic that Hotmail and other Windows Live/MSN services, including Windows Live Messenger, were on the fritz. And within a few hours, it was clear that the outage hit users across the globe, from New Zealand to Puerto Rico.

That afternoon, Microsoft acknowledged that the problem was "worldwide" - but it also said the problem was no longer a problem. "Earlier today, an issue began that has caused some consumers worldwide to experience difficulty logging in to their Windows Live ID accounts," said Samantha McManus, a Windows Live product manager. "This issue has since been resolved and normal operations have been restored to all customers."

But just minutes later, I received word from my mother via this web site. "It is 7:30 pm in Raleigh, North Carolina," she said. "I still cannot connect with my Hotmail. The problem has not been resolved - no matter what Microsoft says."

And nearly two days later, The Reg continues to receive complaints that the problem has not been solved. "And again!" wrote an angry Brit early this morning. "8.42 in London and it looks like I will have to do some work...both hotmail.co.uk and hotmail.com refusing to answer...Boo Hoo."

Microsoft has yet to send us an explanation, but it did toss a new statement at The Times.

"We are aware that some customers may be experiencing difficulty accessing their Windows Live accounts," it said. "We’re actively investigating the cause and are working to take the appropriate steps to remedy the situation as rapidly as possible."

Many Reg readers have said they may abandon Hotmail for Google's Gmail. Apparently, an email account that goes on the fritz for more than 48 hours is harder to stomach than an account that's shamelessly indexed by the world's largest search engine. ®

Internet Security Threat Report 2014

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Entity Framework goes 'code first' as Microsoft pulls visual design tool
Visual Studio database diagramming's out the window
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.