Feeds

Information wants to be free... except at UK Customs

Joined up e-govt in action

  • alert
  • submit to reddit

Build a business case: developing custom apps

Millions has been spent on consultants helping implement e-government. But has it ever been spent more effectively than this example?

Over at HM Customs (HMRC), inspectors can find an online version of the National Insurance Manual.

Let's take a look. Now what if you're a compliance officer who suspects that there's fraud involving NI numbers? Check the manual, of course.

NIM3135 - so far, so good

So far, so good. What can we do about NI fraud? Follow the link.

Alas things become a bit unclear, here.

Information must be free: except at HM Customs

Information must be free: except at HM Customs.

As it turns out, the information is given out on a strictly "need to know" basis. And the public isn't entitled to know it. Well, that's fine. What makes this so nice is that instead of a simple "operational instructions are not available to the public" message, is this brutally emphatic (and ironic) invocation of FOIA. Sort of an iron fist wrapped in an iron glove.

"The bullet points make it so much easier to read," points out reader J.

Weren't online manuals supposed to replace dead tree versions? Back to paper we go, then. ®

Boost IT visibility and business value

More from The Register

next story
'Stop dissing Google or quit': OK, I quit, says Code Club co-founder
And now a message from our sponsors: 'STFU or else'
Top beak: UK privacy law may be reconsidered because of social media
Rise of Twitter etc creates 'enormous challenges'
Uber, Lyft and cutting corners: The true face of the Sharing Economy
Casual labour and tired ideas = not really web-tastic
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
Don't even THINK about copyright violation, says Indian state
Pre-emptive arrest for pirates in Karnataka
The police are WRONG: Watching YouTube videos is NOT illegal
And our man Corfield is pretty bloody cross about it
Oz biz regulator discovers shared servers in EPIC FACEPALM
'Not aware' that one IP can hold more than one Website
prev story

Whitepapers

Gartner critical capabilities for enterprise endpoint backup
Learn why inSync received the highest overall rating from Druva and is the top choice for the mobile workforce.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.