Feeds

Hotmail dies on both sides of the Atlantic

Two countries united by a common outage

HP ProLiant Gen8: Integrated lifecycle automation

Update 3 According to Reg readers on both sides of the Atlantic, Microsoft Hotmail and other parts of MSN are on the fritz.

Two readers in the UK and one in the US shot us emails early in the California am, complaining that Steve Ballmer and company have lost control of their servers. "Has the rest of the world world noticed that Hotmail seems to have died today?" asked one Brit.

"Hotmail appears to be down," wrote another. "All the people I've managed to contact are having problems. Either they can't sign in or they can't even access any MSN page. This has been going on for at least 6 hours.

"University of Cardiff and University of West of England, Bristol are affected to my knowledge," this reader continues, "of course there could be more." And there is more. Others report that various parts of MSN, including Hotmail, are down across the US, from New York to LA.

When we emailed Microsoft's PR firm, asking for comment on this massive outage, they said they'd get back to us. Then they asked if we could provide a deadline. We told them we needed an answer about as quickly as the world's MSN users need access to their email.

And this seemed to work. "We are aware that some customers may be experiencing difficulty accessing their Windows Live accounts," a Microsoft spokesperson soon wrote back. "We’re actively investigating the cause and are working to take the appropriate steps to remedy the situation as rapidly as possible. We sincerely apologize for any inconvenience and disruption this may be causing our customers." ®

Update

Microsoft has acknowledged that this MSN outage was worldwide, and it says the problem has been solved - though it won't say what the problem was. "Earlier today, an issue began that has caused some consumers worldwide to experience difficulty logging in to their Windows Live ID accounts," says Samantha McManus, Windows Live product manager. "This issue has since been resolved and normal operations have been restored to all customers."

Update 2

Word has just arrived from my mother: "It is 7:30 pm in Raleigh, North Carolina. I still cannot connect with my Hotmail. The problem has not been resolved - no matter what Microsoft says."

There you have it.

Update 3

Just as Hotmail and Microsoft's MSN service get back on their feet, Yahoo!'s email service is having its own problems.

It's almost like the Microhoo! merger has already happened. Hotmail had problems for much of yesterday on both sides of the Atlantic.

Hotmail's problems appear to be caused by issues around logging in to Windows Live services.

But this morning, UK time, Yahoo!'s email service was unavailable.

No one from Yahoo! was available for comment at time of writing.

The Power of One Infographic

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.