Feeds

Redmond puts key Vista update on ice

Now you see it, now you don't

Providing a secure and efficient Helpdesk

Microsoft has suspended distribution of one of the updates required for Vista service pack one (SP1), after customers complained that their PCs wouldn’t boot up properly once KB937287 had been applied.

The servicing stack update, which was pushed out to the Windows Update site last week, is an essential part of the Vista SP1 puzzle - without it, the operating system’s full service pack can’t be installed.

Despite Microsoft’s decision to hold the update back until its engineers fix the PC reboot error, Redmond insists that Vista SP1, which was released to manufacturing on 4 February and is already available to MSDN subscribers, will still be available for general consumption in mid-March as planned.

Microsoft product manager Nick White said last week that the pre-SP1 release of two final prerequisite updates, which included KB937287 and multi-component update KB938371, were "just one more example of how we're continuing to actively invest in improving the Windows Vista experience through Windows Update".

BUT yesterday - following the spillage of plenty of blood in the TechNet forums - he scaled back that somewhat optimistic claim.

"So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances," White said. "We are working to identify possible solutions and will make the update available again shortly after we address the issue." He did not, though, indicate exactly how many customers had actually experienced the error.

White said that any Vista customers who have been hit by the problem should either call Microsoft or use System Restore to fix the problem.

The Vista team had already admitted that it's been wrangling with driver failure problems during installation of SP1. This latest issue raises the stakes ahead of the planned mass-release in March. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Entity Framework goes 'code first' as Microsoft pulls visual design tool
Visual Studio database diagramming's out the window
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.