Feeds

Symantec Endpoint Security throws out error bugs

But remains functional, company says

Protecting against web application threats using SSL

Update Symantec is working on a patch for a bug that generates errors in corporate security protection updates. Workarounds designed to quell the message storm are available but a more comprehensive fix is still in testing.

The glitch in the Symantec's LiveUpdate package has left sysadmins managing Symantec Endpoint Protection coping with "broken" clients, according to Reg reader Richard who manages the network of a UK college. Updates to the Decomposer function of Symantec Endpoint Protection last week, a software component that decompresses or unpacks files, meant that clients spew our errors every time they attempt to download further updates.

Symantec has published an advisory detailed workarounds. Posts on Symantec forums indicate that the problem first reared its head on 11 February. Richard's experiences seem fairly typical.

"On the 11 I noticed that the log files on the server were filling up with LiveUpdate errors, I contacted Symantec support who ran through a few things with me and he went away stumped, promising to get back to me soon," he told El Reg.

"So I turned to the Symantec forums, the replies came flooding in, looks like every Symantec customer worldwide has been affected by the issue, it turns out they posted corrupt Decompositer definitions and it's broken the client on people's machines."

The incident has sparked a lively debate on Symantec's forums between some disgruntled customers and staffers over the general quality of its security software and, more particularly, the security giant's quality assurance and testing regimes.

Symantec acknowledged the error-generating bug, but says the product remains functional. "This issue would have led users to see "Error 58/55" in their SEP log files. The issue shouldn’t have done anything but generate errors — there should have been no issue with the product itself," a spokesman said.

Richard said the problem didn't cause problems in downloading anti-virus definitions even without applying workarounds (contrary to earlier versions of this story). Nonetheless the issue is still causing all sorts of grief. "Anti-virus updates appear to come down fine. It’s just a decomposer issue, but does that mean that anti-virus can’t scan inside archives until the problem is fixed? Symantec aren't saying," he said.

"However many many people are still having problems with things like the errors filling up logs and grinding servers to a halt. I personally figured something was wrong when none of my users could log on, there were temp files from live update littering the boot drive of the server and it had no free space," Richard reports. ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Early result from Scots indyref vote? NAW, Jimmy - it's a SCAM
Anyone claiming to know before tomorrow is telling porkies
TOR users become FBI's No.1 hacking target after legal power grab
Be afeared, me hearties, these scoundrels be spying our signals
Jihadi terrorists DIDN'T encrypt their comms 'cos of Snowden leaks
Intel bods' analysis concludes 'no significant change' after whistle was blown
Home Depot: 56 million bank cards pwned by malware in our tills
That's about 50 per cent bigger than the Target tills mega-hack
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
NORKS ban Wi-Fi and satellite internet at embassies
Crackdown on tardy diplomatic sysadmins providing accidental unfiltered internet access
UK.gov lobs another fistful of change at SME infosec nightmares
Senior Lib Dem in 'trying to be relevant' shocker. It's only taxpayers' money, after all
Critical Adobe Reader and Acrobat patches FINALLY make it out
Eight vulns healed, including XSS and DoS paths
Spies would need SUPER POWERS to tap undersea cables
Why mess with armoured 10kV cables when land-based, and legal, snoop tools are easier?
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.