Feeds

System upgrade to blame for BlackBerry outage

Haven't we heard that before?

Secure remote control for conventional and virtual desktops

A three-hour outage that left many BlackBerry users unable to send and receive email was the result of an upgrade gone wrong.

The upgrade to Research in Motion's internal data-routing system was designed to expand capacity. But instead, it disrupted email service for many subscribers located in North America. The episode, which began around 3:30 pm Eastern Standard Time, caused severe withdrawal symptoms among the more severe CrackBerry addicts, who have grown used to checking their email just about anywhere, frequently during meetings and meals.

It was the second major outage in less than a year. In April a separate upgrade disrupted service in Canada and the US after engineers tried to make improvements to network caching systems. With a growing base of subscribers that recently reached 12 million, RIM's frequent upgrades are understandable, but hey, haven't these guys heard of dry runs? The company says it made similar changes before without suffering the same types of outages.

The outages are at least in part the result of RIM's centralized network, which creates a single point of failure by funneling all email from North America through a network operations center. According to the Associated Press, that's where Monday's problem appears to have occurred.

Meanwhile, RIM is conducting a full analysis of the most recent outage and says it could take "several days or longer" for it to be completed.

"No messages were lost and the system continues to operate normally today," RIM says. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The hidden costs of self-signed SSL certificates
Exploring the true TCO for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor.