Feeds

BlackBerry takes Monday afternoon off

Second outage in a year

Providing a secure and efficient Helpdesk

BlackBerry users got some time yesterday to smell the flowers and talk to their families and friends - the company's email servers went down just after 3pm Eastern Standard Time.

Full service was not restored until about 11pm, although there was intermittent uptime. Users could not check emails or browse the web. It is likely the outage will have caused a backlog of emails which will take a while to clear.

The outage is the second in less than a year, which won't impress some corporate clients.

The service last went down in April across Canada and the US. That outage was caused by an upgrade to its caching system and the failure of its backup systems.

The worry for BlackBerry is that customers will switch to rival services, especially as there are now several ways to get emails onto a handheld device.

Research in Motion, the company behind the device, sent us the following statement: "BlackBerry data services in the Americas experienced intermittent delays on late Monday afternoon (beginning approximately 3:30 pm eastern). Data service levels were restored in the early evening at approximately 6:30 pm eastern. Voice and SMS services operated normally during this time.

"No messages were lost and message queues began to be cleared after normal service levels were restored. RIM continues to focus on providing industry-leading reliability in its products and services and apologizes to customers for any inconvenience." ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.