Feeds

BlackBerry takes Monday afternoon off

Second outage in a year

Top three mobile application threats

BlackBerry users got some time yesterday to smell the flowers and talk to their families and friends - the company's email servers went down just after 3pm Eastern Standard Time.

Full service was not restored until about 11pm, although there was intermittent uptime. Users could not check emails or browse the web. It is likely the outage will have caused a backlog of emails which will take a while to clear.

The outage is the second in less than a year, which won't impress some corporate clients.

The service last went down in April across Canada and the US. That outage was caused by an upgrade to its caching system and the failure of its backup systems.

The worry for BlackBerry is that customers will switch to rival services, especially as there are now several ways to get emails onto a handheld device.

Research in Motion, the company behind the device, sent us the following statement: "BlackBerry data services in the Americas experienced intermittent delays on late Monday afternoon (beginning approximately 3:30 pm eastern). Data service levels were restored in the early evening at approximately 6:30 pm eastern. Voice and SMS services operated normally during this time.

"No messages were lost and message queues began to be cleared after normal service levels were restored. RIM continues to focus on providing industry-leading reliability in its products and services and apologizes to customers for any inconvenience." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.