BlackBerry takes Monday afternoon off
Second outage in a year
Magic Quadrant for Enterprise Backup/Recovery
BlackBerry users got some time yesterday to smell the flowers and talk to their families and friends - the company's email servers went down just after 3pm Eastern Standard Time.
Full service was not restored until about 11pm, although there was intermittent uptime. Users could not check emails or browse the web. It is likely the outage will have caused a backlog of emails which will take a while to clear.
The outage is the second in less than a year, which won't impress some corporate clients.
The service last went down in April across Canada and the US. That outage was caused by an upgrade to its caching system and the failure of its backup systems.
The worry for BlackBerry is that customers will switch to rival services, especially as there are now several ways to get emails onto a handheld device.
Research in Motion, the company behind the device, sent us the following statement: "BlackBerry data services in the Americas experienced intermittent delays on late Monday afternoon (beginning approximately 3:30 pm eastern). Data service levels were restored in the early evening at approximately 6:30 pm eastern. Voice and SMS services operated normally during this time.
"No messages were lost and message queues began to be cleared after normal service levels were restored. RIM continues to focus on providing industry-leading reliability in its products and services and apologizes to customers for any inconvenience." ®
COMMENTS
Down with mobile e-mail
Why do companies insist on equipping their employees with a mobile e-mail device.
Surely time away from a desk should be treated as a rest for the eyes, why squint at a small screen?
I'd do a job where I had to carry a company mobile but one sniff of having to use a Winmobile or Crackberry to read and respond to e-mail and it'd be bye bye.
Am trying to let the mail mound up on my exchange account at work so eventually it'll bouncing mail and I can then say, why dont you come speak to me instead?'
Why outsource your mobile email?
Who in their right mind outsources something as crucial as their mobile email servers? I still can't understand why every smackberry in the world has to run off RIM's NOC?
Surely the Exchange route of simply connecting with your own email server (under your company's control and responsibility) is the best model?
I hate my crackberry, especially when shit like this happens.
/bfg
re: @Clemens Wachter
"Rule of three?? Anyway, you have an arbitary figure of 0.001% = 20 hrs. Ignoring the fact you used 0,001 and therfore 1 and also 99,999% where did you get a period of 20hrs?"
20hrs... "So they had 12hrs downtime in April 2007 and 8hrs yesterday. 20hrs in 11 months.", or was that too difficult to read?
in some countries , is used as the decimal point, or was that too difficult to guess?
you have difficulty with english, deductive reasoning and simple arithmetic, i know... you work for virgin media broadband technical support, aicmfp!
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