Feeds

Downed Salesforce systems slow Europe and US

Failing to impress Oracle

Providing a secure and efficient Helpdesk

Salesforce.com systems are calling in sick this Monday. The company's service status page has been winking red X's as the software-as-a-service poster child struggles to wrangle its machinery.

European Salesforce.com customers were left high-and-dry Monday afternoon, while the company's EMEA system took an unplanned two-hour siesta. A few hours later, the company's NA5 (North America) system took a break as well.

At approximately 2:43 PM GMT, Salesforce's techies were roused to investigate an error in both the North American SSL and European systems. Service was restored to American machines a mere 19 minutes later, but the EMEA system proved to be a tougher nut to crack.

EMEA service was down until 4:44 PM GMT, due to an error later attributed as a failure in the database cluster.

Not wanting to be left out of the fun, Saleforce's North American NA5 system started causing troubles too. The company reported "intermittent service disruptions" at 4:22 PM GMT (8:22 AM PST) and closed down batch services for NA5 about one hour later.

As of this publication, the NA5 system is down. Salesforce.com reports it continues to "intensify" its analysis to isolate the problem. Salesforce PR director Gordon Evans gave us a line remarkably similar to the company's reply to an outage last April:

"We take the success of our customers very seriously. There is no finish line when it comes to system performance."

Playing hard to get, eh? You can check out the systems' status for yourself here.

The outages come at a bad time for Salesforce, since the company has reportedly started shopping itself to the highest bidder - aka Oracle. We doubt, however, that service issues would stop Larry from opening his wallet.

The same cannot be said for customers that rely on Salesforce to run their businesses.®

Update

The NA5 system is back up.

At 10:04 PM GMT (2:04 PM PST) Salesforce posted that it restored service at 10:11 PM GMT. That's a neat trick.

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.