Feeds

Egg scrambles to fix network outage

Website blackout 'nothing to do with credit card cull'

Choosing a cloud hosting partner with confidence

Egg has returned its website to normal operation after a "serious network outage" forced it to temporarily suspend services on Tuesday.

The UK-based online bank took its website down following an "internal network failure" at around 1100 GMT on Tuesday. Services weren't fully restored until around 1200 GMT on Wednesday.

A spokeswoman for the bank explained that a number of fixes had to be implemented and servers rebooted following the internal network failure. Egg clients were directed to its call centres during the outage. This left customers temporarily with a lower level of service even after they got through on the phone, because certain functions in Egg accounts are only available online.

Last week Egg began implementing plans to close 161,000 credit card accounts of customers (or seven per cent of its user base) whose credit scores had deteriorated since they took out credit. Some of the affected customers have come forward to dispute this, arguing that their credit facilities are been culled because they pay their bills in full each month and are therefore less profitable to the bank.

The web outage was unrelated to this credit card culling process, a spokeswoman for the bank told El Reg. ®

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.