Feeds

Egg scrambles to fix network outage

Website blackout 'nothing to do with credit card cull'

Secure remote control for conventional and virtual desktops

Egg has returned its website to normal operation after a "serious network outage" forced it to temporarily suspend services on Tuesday.

The UK-based online bank took its website down following an "internal network failure" at around 1100 GMT on Tuesday. Services weren't fully restored until around 1200 GMT on Wednesday.

A spokeswoman for the bank explained that a number of fixes had to be implemented and servers rebooted following the internal network failure. Egg clients were directed to its call centres during the outage. This left customers temporarily with a lower level of service even after they got through on the phone, because certain functions in Egg accounts are only available online.

Last week Egg began implementing plans to close 161,000 credit card accounts of customers (or seven per cent of its user base) whose credit scores had deteriorated since they took out credit. Some of the affected customers have come forward to dispute this, arguing that their credit facilities are been culled because they pay their bills in full each month and are therefore less profitable to the bank.

The web outage was unrelated to this credit card culling process, a spokeswoman for the bank told El Reg. ®

Build a business case: developing custom apps

More from The Register

next story
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Premier League wants to PURGE ALL FOOTIE GIFs from social media
Not paying Murdoch? You're gonna get a right LEGALLING - thanks to automated software
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
XBOX One will learn to play media from USB and DLNA sources
Hang on? Aren't those file formats you hardly ever see outside torrents?
Class war! Wikipedia's workers revolt again
Bourgeois paper-shufflers have 'suspended democracy', sniff unpaid proles
'Aaaah FFS, 'amazeballs' has made it into the OXFORD DICTIONARY'
Plus: 'EE, how shocking, ANOTHER problem I face with your service'
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.