Egg scrambles to fix network outage
Website blackout 'nothing to do with credit card cull'
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Egg has returned its website to normal operation after a "serious network outage" forced it to temporarily suspend services on Tuesday.
The UK-based online bank took its website down following an "internal network failure" at around 1100 GMT on Tuesday. Services weren't fully restored until around 1200 GMT on Wednesday.
A spokeswoman for the bank explained that a number of fixes had to be implemented and servers rebooted following the internal network failure. Egg clients were directed to its call centres during the outage. This left customers temporarily with a lower level of service even after they got through on the phone, because certain functions in Egg accounts are only available online.
Last week Egg began implementing plans to close 161,000 credit card accounts of customers (or seven per cent of its user base) whose credit scores had deteriorated since they took out credit. Some of the affected customers have come forward to dispute this, arguing that their credit facilities are been culled because they pay their bills in full each month and are therefore less profitable to the bank.
The web outage was unrelated to this credit card culling process, a spokeswoman for the bank told El Reg. ®
COMMENTS
43.4 Transfer of Data abroad
From trustworthy Citibank:
43.4 You consent to have your data transferred to other countries (including countries which do not offer adequate personal data protection) and You agree that if Your data is required by another country's laws or regulatory rules to be disclosed to that country's regulators, authorities or law enforcement agencies it can be so disclosed.
Down the pan 2
To Tim,
you're absolutely right! Citibank is NASTY! Last September they sneakily changed their "terms and conditions", saying they will move all their customers details to foreign countries where there "might not be data protection laws" and said that all their customers agree to that! F**K THAT!
Thanks God I noticed this, written in a very minuscule statement that came with some brochureware!
I immediately went to open an account with Nationwide and closed all my business with Sh*ttybank.
And since I found out the sharks bought Egg, I moved all my savings to IceSave.
The thumb upimage?: Consider it a 2 fingers for the City*ankers...
Ooops
Looks, like I owe egg an apology. Just fished the letter out of the bin and it does start "Dear" and end "Yours sincerely".
Still a horribly rude letter though. No "Sorry to inform you" or "Thank you for your business" - even if they didn't mean it!
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