Feeds

Relieving the systems management burden

Where's that X?$$ing report? Oh, here it is

  • alert
  • submit to reddit

Security for virtualized datacentres

Reg Tech Panel We owe you a report on day-to-day aspects of operational IT management. It's finally here for the downloading.

Sincere thanks to all who contributed to the research. Do some downloading and tell us what you think. It's all based on what you told us, and it seems that some of you are having more joy than others when it comes to the day-to-day management of IT.

The results were surprising and interesting, not least due to the way we came up with of expressing the burden that IT departments find themselves under. Cunningly, we called it 'the burden'. The areas causing headaches don't seem to account for much individually, but when we see people citing eight, nine and ten areas as causing major headaches concurrently, we start to get a more accurate picture of what's bugging IT departments every day.

One of the key causes of 'the burden' is a lack of co-ordination across the numerous IT and systems management tools used by IT departments across the globe. It doesn't seem to matter where you started from either – a single or a multi-vendor strategy – the difference in burden is not big enough to matter. The gap between historical capabilities (being pretty good at granular monitoring and micro-management of the IT infrastructure), and those needed to allow the IT department to operate as a 'service provider' is definitely slowing things down. All this business and IT service management stuff may well be surrounded by a lot of marketing guff, but we know - because we've measured it - that organisations moving in this direction with their IT management lead happier lives. Not because their burden is completely removed, but because they work under a more appropriate level.

If the fragmented nature of systems management capabilities is currently the bane of your life, then find some recycled paper, print this report out and go hit management and your IT vendors with it.

The vendor community in general talks a good game, but where it needs to pitch in is in providing guidance to their customers in terms of how to get from the current, fragmented set-up towards a sustainable and cohesive set of IT management capabilities which stand a better chance of supporting businesses and their IT departments into this new era.

Your feedback also highlighted some practical areas to address, which might help expand what little space you get for exploring where the future of systems management may lie in your organisation. For example, we found some excellent correlations between some seemingly mundane stuff like IT staff and user training and its ability to reduce the everyday strain on the IT department. We wouldn't bother highlighting this if the differences between doing it and not doing it weren't so significant. It's easy stuff to grasp, but it's also the stuff that's easily pushed to one side when time is short and work needs to be done.

At the same time as the online study, we talked to a load of IT leader types as to the likely direction of near-future IT management. We've found some good parallels between the two sets of results, so the reports work well as a pair, as well as separately exploring two faces of the same coin. Visit here to take a peek, www.freeformdynamics.com and thanks again for taking part.

Security and trust: The backbone of doing business over the internet

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Why Oracle CEO Larry Ellison had to go ... Except he hasn't
Silicon Valley's veteran seadog in piratical Putin impression
Big Content Australia just blew a big hole in its credibility
AHEDA's research on average content prices did not expose methodology, so appears less than rigourous
Bono: Apple will sort out monetising music where the labels failed
Remastered so hard it would be difficult or impossible to master it again
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.