Feeds

CommVault adds remote monitoring to Simpana

Service will stay when admins are at play

Beginner's guide to SSL certificates

CommVault today is adding a web-based subscription backup and troubleshooting service to its Simpana software suite.

The Remote Operations Management service (ROMs), as it's called, automates data center error sniffing for overnight, weekend and holiday monitoring.

The ROMs database runs on a master server (which the company calls a CommCell) and listens for alerts related to backup, data replication and archiving, by way of software agents installed on client servers. A web-based dashboard records any alerts and — if you have a premium service license on the system — reports the errors to CommVault over a secure socket layer connection.

ROMs services use per-server licenses that come in three flavors of mineral: gold, platinum and diamond.

A gold license offers system monitoring, reporting to the admin via e-mail, the possible cause of the error weighed against CommVault's knowledge base and troubleshooting suggestions.

Platinum adds alert verification from a CommVault engineer, who will grab the relevant log info and open a service ticket.

At a Diamond level, the CommVault engineer calls the network admin and can offer remote support.

The software running on the CommCell is licensed at 25 per cent of the cost of the server per year. The service, as well as client licenses, are sold month-to-month at $6 for Gold, $8 for Platinum, and $10 for Diamond. License levels can be moved between systems, but the number of licenses cannot be reduced once they're purchased. Madness!

CommVault's backup monitoring scheme is shared by some heavy hitters such as IBM's Tivoli Storage Manager and Symantec's NetBackup environments. EMC also jumped into the backup software-as-a-service game last week with MozyPro. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
IT crisis looming: 'What if AWS goes pop, runs out of cash?'
Public IaaS... something's gotta give - and it may be AWS
Linux? Bah! Red Hat has its eye on the CLOUD – and it wants to own it
CEO says it will be 'undisputed leader' in enterprise cloud tech
BT claims almost-gigabit connections over COPPER WIRE
Just need to bring the fibre box within 19m ...
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Ello? ello? ello?: Facebook challenger in DDoS KNOCKOUT
Gets back up again after half an hour though
Hey, what's a STORAGE company doing working on Internet-of-Cars?
Boo - it's not a terabyte car, it's just predictive maintenance and that
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.