Feeds

Sparks fly over electric shock dealing Dell laptop

Has your XPS M1530 given you a tingling sensation?

Gartner critical capabilities for enterprise endpoint backup

Some Dell laptop owners may be in for a shock, but not because of a sudden price crash on its machines. It’s because a number of customers claim they are receiving electric shocks when they touch their laptops.

Numerous comments have been posted on a Dell community blog from customers owning Dell XPS M1530 laptops, which they allege gives out electric shocks. Although reports of how the shock is received vary, most claim that it’s because of problems inside the supplied two-pinned power brick, which is electrifying the computer's brushed aluminium surface.

Pictures on the website show one user testing the laptop’s surface with a voltage checker and registering a reading of over 100V. This may not be enough to kill you, but could make you think twice about logging in to check your emails.

Testing the XPS M1530

A Dell XPS M1530 owner tests his laptop

However, another startled user said that his whole body “tingles” when he touches the M1530's connected power supply. As soon as the power supply is unplugged, the problem stops, he claimed.

Further reports on the website suggest Dell has already identified an issue with two-pinned power bricks and that it has offered to replace them with a three-pinned version.

Although Dell hasn’t called us back yet to speak about the problem, a statement on the Knowledge Base section of its European website does acknowledge the issue:

"The voltage (tingling sensation) does NOT present any risk of injury to the user. It is recommended to unplug the AC adaptor from the parent device before attaching any cables or accessories, as this reduces the possibility of experiencing the tingling sensation."

Still, it’s more bad news for Dell. In 2004, it was forced to recall over 4m laptop power bricks over fears they could overheat and potentially catch fire. The recall affected a range of Latitude, Precision and Inspiron models.

If you’ve been 'tingled' whilst using a Dell laptop, Register Hardware wants to hear from you.

Boost IT visibility and business value

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
NVIDIA claims first 64-bit ARMv8 SoC for Androids
Mile-High 'Denver' Tegra K1 successor said to rival PC performance
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.