Feeds

TalkTalk and Carphone on the naughty step

Must protect customer data better in future

Providing a secure and efficient Helpdesk

Updated TalkTalk and its parent company Carphone Warehouse have been slapped by the Information Commissioner's Office (ICO) for failing to look after customers' data properly, in breach of the Data Protection Act.

An investigation by the ICO revealed both companies were "opening accounts in the wrong names and passing inaccurate information to credit reference agencies and debt collection agencies". Both companies also failed to respond to requests from individuals regarding stored data.

While the failures caused "real damage and distress to customers", the slap from the ICO is just a warning shot, giving Carphone Warehouse and TalkTalk the opportunity to sort things out before there's real trouble.

The ICO has issued an Enforcement Notice against the companies. Failing to comply with such a notice is a criminal offence, so it seems likely they'll clean up their procedures before that happens. ®

Update

In a statement Carphone Warehouse tells us they are very sorry, and it was all a long time ago when demand for TalkTalk exceeded their expectations, and they're going to work with the ICO to fix everything post haste.

Choosing a cloud hosting partner with confidence

More from The Register

next story
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
iPhone 6 shunned by fanbois in Apple's GREAT FAIL of CHINA
Just 100 Beijing fanbois queue to pick up new mobe
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.