Feeds

TalkTalk and Carphone on the naughty step

Must protect customer data better in future

Gartner critical capabilities for enterprise endpoint backup

Updated TalkTalk and its parent company Carphone Warehouse have been slapped by the Information Commissioner's Office (ICO) for failing to look after customers' data properly, in breach of the Data Protection Act.

An investigation by the ICO revealed both companies were "opening accounts in the wrong names and passing inaccurate information to credit reference agencies and debt collection agencies". Both companies also failed to respond to requests from individuals regarding stored data.

While the failures caused "real damage and distress to customers", the slap from the ICO is just a warning shot, giving Carphone Warehouse and TalkTalk the opportunity to sort things out before there's real trouble.

The ICO has issued an Enforcement Notice against the companies. Failing to comply with such a notice is a criminal offence, so it seems likely they'll clean up their procedures before that happens. ®

Update

In a statement Carphone Warehouse tells us they are very sorry, and it was all a long time ago when demand for TalkTalk exceeded their expectations, and they're going to work with the ICO to fix everything post haste.

5 things you didn’t know about cloud backup

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?