Feeds

Sears admits to joining spyware biz

On page 10 of 54-page diatribe

Boost IT visibility and business value

A Harvard researcher has accused one of America's biggest retailers of sneaking privacy-stealing spyware from ComScore onto customers' machines.

Sears Holding Corporation, owner of Sears, Roebuck and Co. and Kmart, makes the pitch in an email sent to people shortly after they provide their address at Sears.com. Clicking the "Join" button invokes a dialog that requests the person's name, address and household size before installing ComScore spyware that monitors every site visited on the computer.

Sears' leap into the spyware business was first documented by Computer Associates researcher Benjamin Googins, who determined the notice to end users was inadequate. Yesterday, Harvard researcher Ben Edelman weighed in and came to largely the same conclusion.

It's not that Sears fails to notify users it intends to spy on them. Indeed, the email sent to users states that the application "monitors all of the internet behavior that occurs on the computer on which you install the application, including...filling a shopping basket, completing an application form, or checking your...personal financial or health information."

The rub is that this unusually frank warning comes on page 10 of a 54-page privacy statement that is 2,971 words long. Edelman, who is a frequent critic of spyware companies, said the Sears document fails to meet standards established by the Federal Trade Commission when it settled with Direct Revenue and Zango over the lack of disclosure about the extent of their snoopware.

"The Sears SHC installation of ComScore falls far short of these rules," Edelman writes. "The limited SHC disclosure provided by email lacks the required specificity as to the nature, purpose, and effects of the ComScore software."

He also criticizes the Sears installation because it identifies the software as "VoiceFive" and later claims it's coming from a company called TMRG, Inc." even though a packet sniffer confirms the software belongs to ComScore.

"If SHC used the company name 'ComScore' or the product name 'RelevantKnowledge,' users could run a search at any search engine," he argues. "These confusing name-changes fit the trend among spyware vendors."

Responding to the initial CA blog post, a Sears vice president vigorously defends the practice, saying the retailer "goes to great lengths to describe the tracking aspect" of the software. He also claims a progress bar during the installation of the software gives users an easy way to back out if they change their minds, but Edelman said no such bar was displayed during his tests. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
Microsoft: We plan to CLEAN UP this here Windows Store town
Paid-for apps that provide free downloads? Really
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
Who needs hackers? 'Password1' opens a third of all biz doors
GPU-powered pen test yields more bad news about defences and passwords
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Hear ye, young cyber warriors of the realm: GCHQ wants you
Get involved, get a job and then never discuss work ever again
Chinese hackers spied on investigators of Flight MH370 - report
Classified data on flight's disappearance pinched
Microsoft cries UNINSTALL in the wake of Blue Screens of Death™
Cache crash causes contained choloric calamity
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?