Feeds

N95 struggles to find itself

What Nokia gives, Nokia can take away

Combat fraud and increase customer satisfaction

The latest firmware for the Nokia N95 offers many new features and much better memory management, and is free to download - but it also takes away the tracking feature from Nokia Maps, which the company now claims was a limited-time promotional offer.

The ability to track your current position is a fairly basic function of GPS software, a "you are here" indicator which updates as you move along a plotted route; such a feature used to be present on the free Nokia Maps application. But after upgrading the firmware that feature has vanished, and those contacting Nokia to complain are being told that they'll have to upgrade to the premium version of the application to re-enable the feature.

Since Nokia started allowing customers to upgrade handset firmware themselves the facility has generally been welcomed, fixing numerous bugs and rewarding early adopters with greater stability and new features. However, the process also gives Nokia the opportunity to remove features which were previously free.

There are, of course, plenty of alternative GPS software packages available for the N95, but the idea that Nokia can change things without warning has got some users worried about what feature they might decide to make "premium" next.

Upgrading firmware on a Nokia is always a tortuous process. Installing version 2 on our N95 here in the office resulted in a third of the installed applications disappearing, another third remaining but unable to run, and only the remaining third unaffected. Still, this is a distinct improvement on last time, when several applications required new activation keys.

Nokia would like users to look at their mobile phone as a desktop-equivalent, but even Microsoft would balk at removing without warning a feature through Windows Update, and then offering that same feature as a product. There may not be many users complaining about the removal of tracking from Nokia Maps - it's a little-used feature - but the concept of features being removed without warning is something that should worry every smartphone user. ®

Update

It's been pointed out that it is the "Tracking" feature which has been removed, when a route has been plotted, rather than the basic "you are here" function. See the comments for a fuller explanation from our readers, though we're still waiting to hear what Nokia has to say on the matter.

Related Reviews
Nokia 6500 Slide
Nokia N81 8GB
Nokia 6110 Navigator
Nokia N76
Nokia N95

Top three mobile application threats

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE & Vodafone will let you BONK on the TUBE – with Boris' blessing
Transport for London: You can pay, but don't touch
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.