Feeds

Police shut non-urgent crime reporting portal

'Serious defects and delays'

5 things you didn’t know about cloud backup

An internet portal to enable the public to report non-urgent crime has been closed following "serious defects and delays".

The Police Portal, an award winning secure electronic system to allow the public to alert the police to minor offences, has been shut.

A spokesperson for the National Policing Improvement Agency (NPIA) told GC News: "We cannot discuss the detail of the matter because it is subject to legal proceedings.

"The system that was in development was not fit for live use, due to a range of serious defects and delays, and consequently failed user acceptance testing."

The pilot portal went live in 2001, linking 53 police forces across the UK. It was described by the then home office minister as another channel of communication to enable the people to contact the police.

Victims of crime were guided through a series of structured questions and asked to input information about the offence, as well as their own personal details.

Users were reminded to dial 999 if they were reporting a crime that needed an urgent response. A version was available in Welsh and in large text format for people with visual impairment.

By 2007 the number of crimes reported on the portal reached nearly 3,000, and it won third place in the e-business category of the Management Consultancies Association's Best Management Practice Awards.

The project was originally developed by BT, but in 2005 security and defence technology firm QinetiQ was awarded a new contract to provide and manage a replacement.

The upgraded portal was expected to have additional functionality, including digital mapping technology so that people were able to pinpoint the exact location of an offence.

The NPIA spokesperson refused to comment on the potential of a replacement service because of legal implications.

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Build a business case: developing custom apps

More from The Register

next story
True fact: 1 in 4 Brits are now TERRORISTS
YouGov poll reveals terrible truth about the enemy within
Hello, police, El Reg here. Are we a bunch of terrorists now?
Do Brits risk arrest for watching beheading video nasty? We asked the fuzz
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
UK government accused of hiding TRUTH about Universal Credit fiasco
'Reset rating keeps secrets on one-dole-to-rule-them-all plan', say MPs
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
Don't even THINK about copyright violation, says Indian state
Pre-emptive arrest for pirates in Karnataka
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?