Feeds

Virgin Media network collapses nationwide

Silent night

The smart choice: opportunity from uncertainty

Updated The Virgin Media cable network collapsed overnight, leaving up to three million people without internet access for several hours in the crucial final shopping days before Christmas.

Both broadband and digital TV services took a lie down just after 10pm on Monday. Virgin Media says "some customers nationally" were affected.

VM's status page lists the problem as still ongoing at about 8am this morning. A further update after 10am reports that the problem is now resolved.

The response to the attack of the gremlins elves from Virgin Media management - and more importantly customers - is sure to be decidedly non-Christmassy. For some weeks the firm has been talking itself up as the "premium" broadband provider.

Virgin Media has promised us details of what in the name of Rudolph is going on, and we'll update you as soon as it finds out. ®

Update

Virgin Media apologised for the glitch and sent us this statement:

At 9.20pm last night, customers in a number of regions temporarily lost connectivity to their broadband and Video on Demand services. This occurred as a result of an error during a routine maintenance process which affected some customers' modems and set top boxes.

Broadcast television and telephone services were unaffected. Most of the problems occurred in the North West, Yorkshire and the Midlands and the majority of affected customers regained their service shortly after midnight. Our engineers are currently working to restore the few remaining connections as quickly as possible. We apologise for any inconvenience this may have caused.

According to VM's rep, the maintenance process knocked out DHCP address assignments (leases) for some of its servers, which in turn caused IP addresses to be renewed en masse. No word yet on what the routine maintenance was.

Mobile application security vulnerability report

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.