Feeds

Ofcom tells BT to buck up on unbundling

Good progress but Openreach could do better

3 Big data security analytics techniques

Ofcom all but congratulated BT yesterday for progress the telco has made since 2005, but said it still had more work to do with Openreach - the division which wholesales BT lines for comms providers. The regulator was reporting back on BT's performance since signing a statement of undertakings in 2005.

The regulator welcomed a fall in average broadband prices - since 2005 prices are down two thirds. In the UK 60 per cent of consumers can now choose between four or more providers and over 10m now use a telecoms provider apart from BT. Five per cent more consumers switched broadband providers than in 2005.

BT's Openreach launched as an independent business in January 2006. It offers wholesale local loop products to communications providers including BT's own retail business.

Ofcom congratulated BT on its progress, but now wants Openreach to offer compensation when it fails to meet agreed service targets.

The regulator is proposing new requirements on Openreach, which would mean it would be obliged to pay out if service or quality fell below a contractual threshold, with continuing pay-outs if problems persisted. BT would also have to pay double the current compensation for failing to activate lines.

Openreach would have to pay compensation proactively, too - consumers would not have to make a complaint to receive compo.

BT said it was glad its progress had been recognised. "Openreach is dedicated to improving customer service regardless of this consultation and service levels have in fact been improving considerably in recent months," it said.

"Doing well for our customers is our prime motivation and these proposals actually look very similar to those we've already offered. The consultation is a long and complex document however and so we'll respond in full over time."

Ofcom's consultation closes 25 January 2008. Their full statement is here. ®

3 Big data security analytics techniques

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.