Feeds

Ofcom tells BT to buck up on unbundling

Good progress but Openreach could do better

Beginner's guide to SSL certificates

Ofcom all but congratulated BT yesterday for progress the telco has made since 2005, but said it still had more work to do with Openreach - the division which wholesales BT lines for comms providers. The regulator was reporting back on BT's performance since signing a statement of undertakings in 2005.

The regulator welcomed a fall in average broadband prices - since 2005 prices are down two thirds. In the UK 60 per cent of consumers can now choose between four or more providers and over 10m now use a telecoms provider apart from BT. Five per cent more consumers switched broadband providers than in 2005.

BT's Openreach launched as an independent business in January 2006. It offers wholesale local loop products to communications providers including BT's own retail business.

Ofcom congratulated BT on its progress, but now wants Openreach to offer compensation when it fails to meet agreed service targets.

The regulator is proposing new requirements on Openreach, which would mean it would be obliged to pay out if service or quality fell below a contractual threshold, with continuing pay-outs if problems persisted. BT would also have to pay double the current compensation for failing to activate lines.

Openreach would have to pay compensation proactively, too - consumers would not have to make a complaint to receive compo.

BT said it was glad its progress had been recognised. "Openreach is dedicated to improving customer service regardless of this consultation and service levels have in fact been improving considerably in recent months," it said.

"Doing well for our customers is our prime motivation and these proposals actually look very similar to those we've already offered. The consultation is a long and complex document however and so we'll respond in full over time."

Ofcom's consultation closes 25 January 2008. Their full statement is here. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Sea-Me-We 5 construction starts
New sub cable to go live 2016
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.