3 drags rivals into court over number porting
As O2, Voda say latest Ofcom statement is overkill
3 UK plans see its four UK rivals in court next week in the opener to what might turn into a £250m case, accusing them of making it difficult to customers to switch to the upstart network.
The Times reports that 3, in a High Court action, claims Vodafone, T-mobile, Orange and O2 colluded in an effort to withhold the details customers needed to switch operators while keeping their phone numbers. They are also accused of abusing their dominant market position.
3, a comparative newcomer to the UK mobile market with teeny tiny market share, is reportedly asking for a two day hearing before a commercial judge to force its rivals to hand over four years' worth of documents which will back up its argument, the report says.
The case emerged as Ofcom yesterday put in place new rules to make sure number porting is a two hour process by 2009. The industry plans to move to a two day max early next year.
A spokesman for O2 said the firm couldn’t make any comment on the legal proceedings. But he pointed to the Ofcom decision yesterday, saying the industry was already moving to smooth the process of porting numbers.
However, he said, O2 was not convinced that dropping from two days to two hours was in the best interests of consumers, saying there are “worries about an increase in slamming” as a result. Slamming its the practice of switching customers from one provider to another without their express consent.
A Vodafone spokeswoman said next week’s case was purely centred on whether 3 could get access to rivals’ documents, before it made a decision on whether to go ahead with full scale legal action.
She highlighted the Ofcom move this week, but questioned whether the move to a two hour porting period was a good thing for consumers, saying it would mean more expense somewhere down the line, and raised concerns about “slamming”.
Orange and T-Mobile were unavailable to comment. But we’re pretty sure we know what they would have said. ®
I haven't had any problems with 3
No problems with 3 here... maybe because I've never even attempted to use them. The reason I haven't attempted to use them when their tariffs are so (relatively) good is... the distinct lack of coverage.
It was bad enough when they used O2's crappy network as fall-back in non-3 areas, but now they use orange I'm not even going to try (absolutely zero signal rather than O2's pitiful signal!).
3 Net-not-work ?
3 really should have got out there and invested in a decent 2G network.like the others. 2G is still very much where it's all at for voice calls.
3's 3G network does compare ok with the other operators' 3G networks but thats where it ends. A customer on one of the other networks willl be handed over to their 2G network with no loss of service when moving out of 3G range. As 3 dont have their own 2G networks.their customers get roamed onto their competitor's networks. Which provider's 2G network the customer then get roamed onto seems to depend on when they signed up as a customer as the roaming contact hasnt always stayed with the same provider.
This whole panic over 'slamming' is a myth. It doesn't happen anywhere near as often as the networks might have you believe (I've worked in the industry for seven years), and strangely enough, the main beneficiaries of a quicker porting process might just be those alien beings known as customers.
Perhaps if the networks (and SPs) put as much effort into customer service and good deals for said customers as they did into fighting every decision by OFCOM, they might not have so much of a problem of churn in the first place...