Feeds

Carphone slated over iPhone porkies claim

Buy some insurance, go on, go on, go on...

Boost IT visibility and business value

Carphone Warehouse staff have been accused of confusing customers in order to get them pay extra cash for insurance.

The BBC's Watchdog programme sent researchers to five Carphone stores and in three of them were told that if their iPhone was stolen they would have to shell out for another 18 month contract if they wanted to replace their phone.

In fact, if your phone is stolen during the contract you have to buy a new handset but your original contract continues. iPhones come with a compulsory 18 month contract with O2.

Carphone Warehouse said it did not believe the small sample was a fair reflection of its stores overall, but accepted there was some confusion among some staff.

CPW sent us the following statement: "Providing customers with expert and clear advice has always been core to The Carphone Warehouse's principles.

"Because of the unique nature of the iPhone and its replacement process there could, despite detailed training, be some element of confusion among an isolated number of sales consultants.

"We will of course be investigating any further cases we receive as a priority. In the meantime we have contacted all our sales consultants to reiterate the correct advice around iPhone replacement and insurance."

The Beeb story is here. ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.