Feeds

Carphone slated over iPhone porkies claim

Buy some insurance, go on, go on, go on...

Secure remote control for conventional and virtual desktops

Carphone Warehouse staff have been accused of confusing customers in order to get them pay extra cash for insurance.

The BBC's Watchdog programme sent researchers to five Carphone stores and in three of them were told that if their iPhone was stolen they would have to shell out for another 18 month contract if they wanted to replace their phone.

In fact, if your phone is stolen during the contract you have to buy a new handset but your original contract continues. iPhones come with a compulsory 18 month contract with O2.

Carphone Warehouse said it did not believe the small sample was a fair reflection of its stores overall, but accepted there was some confusion among some staff.

CPW sent us the following statement: "Providing customers with expert and clear advice has always been core to The Carphone Warehouse's principles.

"Because of the unique nature of the iPhone and its replacement process there could, despite detailed training, be some element of confusion among an isolated number of sales consultants.

"We will of course be investigating any further cases we receive as a priority. In the meantime we have contacted all our sales consultants to reiterate the correct advice around iPhone replacement and insurance."

The Beeb story is here. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.