Feeds

Consumers not confident about web security

Businesses should be doing more to protect us

Security for virtualized datacentres

The risk of identity theft is a serious concern for users of internet services, with 70 per cent of adults saying it has changed their online behaviour.

This is one of the findings of a new survey which interviewed 2,000 people across the UK about online security. Almost two thirds of those spoken to said they believed organisations should take more responsibility for protecting their personal details online.

Out of all online service providers, banks are trusted the most (60 per cent), then credit card companies (40 per cent), governments (25 per cent), online retailers (19 per cent) and ISPs (eight per cent).

Seventy-one per cent of respondents based their level of trust on the reputation of the organisation, while 69 per cent took reassurance from the security certificates displayed on websites. The survey was carried out by YouGov on behalf of IT management company CA.

Discussing the results of the survey with ENN, CA's vice president for security strategy Simon Perry said hackers are increasingly turning their attention to the databases of customer information held by large companies such as Amazon.

"If you were an attacker, would you prefer to send out a million spam emails and get a one per cent response, or would you rather break in to a company database that already holds millions of customer records?" he said.

A similar survey to the YouGov poll carried out in Ireland last year by Behaviour and Attitudes on behalf of CA revealed that only 17 per cent of Irish internet users believed that the companies and banks they transacted with online were doing enough to protect them from personal identity theft.

Perry says there are a number of actions that need to be taken to increase consumers' confidence in companies' online operations.

"An area which needs urgent attention is breach notification laws. In the US, consumers are notified as soon as there has been a data breach relating to their personal details and this places an additional mandated obligation for organisations to not only do everything in their power to minimise online fraud, but also demonstrate transparency in their execution of their efforts. This requirement currently doesn't exist in the UK or Ireland."

Perry also believes that there are other subtle methods of increasing consumer confidence, such as writing "privacy statements" in plain English instead of legal jargon and doing as much as possible to make customers aware of the steps being taken to protect their data.

© 2007 ENN

Secure remote control for conventional and virtual desktops

More from The Register

next story
NASTY SSL 3.0 vuln to be revealed soon – sources (Update: It's POODLE)
So nasty no one's even whispering until patch is out
Russian hackers exploit 'Sandworm' bug 'to spy on NATO, EU PCs'
Fix imminent from Microsoft for Vista, Server 2008, other stuff
Microsoft pulls another dodgy patch
Redmond makes a hash of hashing add-on
'LulzSec leader Aush0k' found to be naughty boy not worthy of jail
15 months home detention leaves egg on feds' faces as they grab for more power
Forget passwords, let's use SELFIES, says Obama's cyber tsar
Michael Daniel wants to kill passwords dead
FBI boss: We don't want a backdoor, we want the front door to phones
Claims it's what the Founding Fathers would have wanted – catching killers and pedos
Kill off SSL 3.0 NOW: HTTPS savaged by vicious POODLE
Pull it out ASAP, it is SWISS CHEESE
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.