Feeds

Ofcom stings ISP £30k for silent treatment

Broadband switching investigation stonewalled

The essential guide to IT transformation

Telecoms watchdogs at Ofcom have hit Sheffield-based ISP Prodigy Internet Ltd with a £30,000 fine after it failed to provide information to an investigation into its broadband migration practices.

The probe was launched in April after complaints that Prodigy was not complying with Ofcom's new rules on ISP switching. A new regime was imposed in February to force providers to supply Migration Authorisation Codes (MACs) promptly when people decide to switch.

Investigators set Prodigy deadlines of 27 April and 3 May to provide the information they needed. After it missed these dates, Prodigy was given a final warning on 31 May, which it also failed to comply with.

As a result, it's been stung this month for £30,000 under section 139 of the 2003 Communications Act, which governs non-compliance with a regulatory investigation.

The investigation into alleged MAC heel-dragging by Prodigy continues. The case page is here.

Since the new obligations came into force, Ofcom has been monitoring industry compliance. It said: "Where we have identified comparatively high complaint levels we have held discussions with the relevant broadband provider... Where this approach has not succeeded, we have taken a more formal approach."

Watchdogs say the average number of complaints it gets about MACs has fallen by about half since the new rules came into force. ®

Next gen security for virtualised datacentres

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?