Feeds

Ofcom stings ISP £30k for silent treatment

Broadband switching investigation stonewalled

Boost IT visibility and business value

Telecoms watchdogs at Ofcom have hit Sheffield-based ISP Prodigy Internet Ltd with a £30,000 fine after it failed to provide information to an investigation into its broadband migration practices.

The probe was launched in April after complaints that Prodigy was not complying with Ofcom's new rules on ISP switching. A new regime was imposed in February to force providers to supply Migration Authorisation Codes (MACs) promptly when people decide to switch.

Investigators set Prodigy deadlines of 27 April and 3 May to provide the information they needed. After it missed these dates, Prodigy was given a final warning on 31 May, which it also failed to comply with.

As a result, it's been stung this month for £30,000 under section 139 of the 2003 Communications Act, which governs non-compliance with a regulatory investigation.

The investigation into alleged MAC heel-dragging by Prodigy continues. The case page is here.

Since the new obligations came into force, Ofcom has been monitoring industry compliance. It said: "Where we have identified comparatively high complaint levels we have held discussions with the relevant broadband provider... Where this approach has not succeeded, we have taken a more formal approach."

Watchdogs say the average number of complaints it gets about MACs has fallen by about half since the new rules came into force. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?