Feeds

Ofcom stings ISP £30k for silent treatment

Broadband switching investigation stonewalled

HP ProLiant Gen8: Integrated lifecycle automation

Telecoms watchdogs at Ofcom have hit Sheffield-based ISP Prodigy Internet Ltd with a £30,000 fine after it failed to provide information to an investigation into its broadband migration practices.

The probe was launched in April after complaints that Prodigy was not complying with Ofcom's new rules on ISP switching. A new regime was imposed in February to force providers to supply Migration Authorisation Codes (MACs) promptly when people decide to switch.

Investigators set Prodigy deadlines of 27 April and 3 May to provide the information they needed. After it missed these dates, Prodigy was given a final warning on 31 May, which it also failed to comply with.

As a result, it's been stung this month for £30,000 under section 139 of the 2003 Communications Act, which governs non-compliance with a regulatory investigation.

The investigation into alleged MAC heel-dragging by Prodigy continues. The case page is here.

Since the new obligations came into force, Ofcom has been monitoring industry compliance. It said: "Where we have identified comparatively high complaint levels we have held discussions with the relevant broadband provider... Where this approach has not succeeded, we have taken a more formal approach."

Watchdogs say the average number of complaints it gets about MACs has fallen by about half since the new rules came into force. ®

The Power of One Infographic

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Rural mobile coverage: Tweeting twits to join chirping tits in UK's national parks
Yup, someone IS gabbering behind you on the hiking trail
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.