Feeds

Ofcom stings ISP £30k for silent treatment

Broadband switching investigation stonewalled

Beginner's guide to SSL certificates

Telecoms watchdogs at Ofcom have hit Sheffield-based ISP Prodigy Internet Ltd with a £30,000 fine after it failed to provide information to an investigation into its broadband migration practices.

The probe was launched in April after complaints that Prodigy was not complying with Ofcom's new rules on ISP switching. A new regime was imposed in February to force providers to supply Migration Authorisation Codes (MACs) promptly when people decide to switch.

Investigators set Prodigy deadlines of 27 April and 3 May to provide the information they needed. After it missed these dates, Prodigy was given a final warning on 31 May, which it also failed to comply with.

As a result, it's been stung this month for £30,000 under section 139 of the 2003 Communications Act, which governs non-compliance with a regulatory investigation.

The investigation into alleged MAC heel-dragging by Prodigy continues. The case page is here.

Since the new obligations came into force, Ofcom has been monitoring industry compliance. It said: "Where we have identified comparatively high complaint levels we have held discussions with the relevant broadband provider... Where this approach has not succeeded, we have taken a more formal approach."

Watchdogs say the average number of complaints it gets about MACs has fallen by about half since the new rules came into force. ®

Secure remote control for conventional and virtual desktops

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.