Feeds

OFT hammers auction sites on consumer info

DSReputable practices

High performance access to file storage

Auction websites are being forced to change the way they show users what their consumer rights are.

After discussions with the Office of Fair Trading (OFT), eBay, along with QXL, eBid and Tazbar, will include advice and links to external sites to explain to bidders what their rights are under the Distance Selling Regulations (DSR).

DSR applies when businesses use auction sites as a sales channel. If you buy an item using the "Buy it Now" function you have the right to return items under DSR provisions.

The OFT conducted a study this summer which found many businesses not identifying themselves as such, despite consumers wanting to know if they are buying from a company or an individual.

DSR gives you the right to return goods within seven days, starting from the day after the goods arrive. Additionally, businesses which are covered by DSR must identify themselves to consumers and give information on cancellation rights before a contract is concluded.

The auction websites have also agreed to inform businesses which are using their sites of their obligations under the E-Commerce Regulations.

eBay UK sent us the following statement: "We believe it can only enhance consumers' confidence in the internet if they are aware of their rights. We already educate buyers and sellers as to their rights and obligations. However, there is always more that can be done and we are working closely with the OFT and the rest of the industry to make sure that consumers and businesses alike get the most out of the internet."

The OFT statement is here. The OFT also provides information on consumer rights, which is available here. ®

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.