Feeds

OFT hammers auction sites on consumer info

DSReputable practices

Security for virtualized datacentres

Auction websites are being forced to change the way they show users what their consumer rights are.

After discussions with the Office of Fair Trading (OFT), eBay, along with QXL, eBid and Tazbar, will include advice and links to external sites to explain to bidders what their rights are under the Distance Selling Regulations (DSR).

DSR applies when businesses use auction sites as a sales channel. If you buy an item using the "Buy it Now" function you have the right to return items under DSR provisions.

The OFT conducted a study this summer which found many businesses not identifying themselves as such, despite consumers wanting to know if they are buying from a company or an individual.

DSR gives you the right to return goods within seven days, starting from the day after the goods arrive. Additionally, businesses which are covered by DSR must identify themselves to consumers and give information on cancellation rights before a contract is concluded.

The auction websites have also agreed to inform businesses which are using their sites of their obligations under the E-Commerce Regulations.

eBay UK sent us the following statement: "We believe it can only enhance consumers' confidence in the internet if they are aware of their rights. We already educate buyers and sellers as to their rights and obligations. However, there is always more that can be done and we are working closely with the OFT and the rest of the industry to make sure that consumers and businesses alike get the most out of the internet."

The OFT statement is here. The OFT also provides information on consumer rights, which is available here. ®

Beginner's guide to SSL certificates

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.