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Tiscali loses IPTV punters

Telly-over-broadband stuttering

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Tiscali's IPTV service has been losing customers, it has emerged.

The Italy-based ISP reported quarterly results yesterday that said the TV over broadband service, formerly known as HomeChoice, has 36,000 subscribers. When Tiscali bought the outfit for about £100m in August last year it had 45,000 customers.

Having previously only been available to the South East, Tiscali launched IPTV "nationally" in September, available in five million homes.

It is still working to migrate the service to its cheaper unbundled network, which covers about 55 per cent of the country. The switch has suffered delays, and in yesterday's announcement Tiscali said only that it would be complete sometime next year.

The news that the group is struggling to coax pay TV customers away from satellite and cable comes soon after BT's results seemed to suggest that its BT Vision rollout had not hit subscriber targets. Orange's UK IPTV service is still yet to surface.

In the general broadband market, Tiscali says following its acquisition of 570,000 Pipex subscribers it has broken two million total lines across retail and wholesale. Without Pipex, Tiscali has added net 210,000 ADSL lines in 2007.

Tiscali reps were not available for comment. The firm's earnings press release is here (pdf). ®

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