Feeds

Salesforce.com gone phishing

Customer list laid bare

Seven Steps to Software Security

Salesforce.com has been caught with its pants down after phishers persuaded an employee to hand over customer contact details.

In a letter to customers yesterday the, er, customer relationship management (CRM) software vendor admitted that it had been hit by a number of dodgy phishing and malware attacks.

Salesforce said that one of its employees had been taken in by a phishing scam that led to a customer contact list being copied after the worker naively handed over a password.

The San Francisco-based firm, which has offices in Europe, Latin America, Japan and Australia, insisted that the embarrassing incident had not originated from an application or database "security flaw" at Salesforce.

It said that confidential details leaked via the scam included "first and last names, company names, email addresses, telephone numbers of salesforce.com customers, and related administrative data belonging to salesforce.com".

However, Salesforce, which claims to have nearly a million subscribers, failed to quickly spot that sensitive data had been exposed. Some of its customers were consequently taken in by a separate phishing scam.

A small number of customers were fooled into believing that the email they had received had come directly from Salesforce because it looked like a genuine invoice from the CRM firm.

At that point Salesforce said it realised there was a serious problem and contacted the police.

It said: "Our support and security teams have been working with the small group of affected customers to enhance their security and with law enforcement authorities and industry experts in an effort to trace what occurred and prevent further attempts."

But that wasn't the end of the saga - Salesforce then admitted that it had again been attacked just a few days ago by a "new wave" of malware and phishing attempts, targeted at a large number of its customers.

Salesforce said it was taking action by beefing up "awareness, education and technologies" at the firm to reduce further attacks, as well as undoubtedly hoping to restore trust with its customers. ®

Mobile application security vulnerability report

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Mozilla fixes CRITICAL security holes in Firefox, urges v31 upgrade
Misc memory hazards 'could be exploited' - and guess what, one's a Javascript vuln
BMW's ConnectedDrive falls over, bosses blame upgrade snafu
Traffic flows up 20% as motorway middle lanes miraculously unclog
LibreSSL RNG bug fix: What's all the forking fuss about, ask devs
Blow to bit-spitter 'tis but a flesh wound, claim team
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
Don't look, Snowden: Security biz chases Tails with zero-day flaws alert
Exodus vows not to sell secrets of whistleblower's favorite OS
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.