Feeds

Salesforce.com gone phishing

Customer list laid bare

Website security in corporate America

Salesforce.com has been caught with its pants down after phishers persuaded an employee to hand over customer contact details.

In a letter to customers yesterday the, er, customer relationship management (CRM) software vendor admitted that it had been hit by a number of dodgy phishing and malware attacks.

Salesforce said that one of its employees had been taken in by a phishing scam that led to a customer contact list being copied after the worker naively handed over a password.

The San Francisco-based firm, which has offices in Europe, Latin America, Japan and Australia, insisted that the embarrassing incident had not originated from an application or database "security flaw" at Salesforce.

It said that confidential details leaked via the scam included "first and last names, company names, email addresses, telephone numbers of salesforce.com customers, and related administrative data belonging to salesforce.com".

However, Salesforce, which claims to have nearly a million subscribers, failed to quickly spot that sensitive data had been exposed. Some of its customers were consequently taken in by a separate phishing scam.

A small number of customers were fooled into believing that the email they had received had come directly from Salesforce because it looked like a genuine invoice from the CRM firm.

At that point Salesforce said it realised there was a serious problem and contacted the police.

It said: "Our support and security teams have been working with the small group of affected customers to enhance their security and with law enforcement authorities and industry experts in an effort to trace what occurred and prevent further attempts."

But that wasn't the end of the saga - Salesforce then admitted that it had again been attacked just a few days ago by a "new wave" of malware and phishing attempts, targeted at a large number of its customers.

Salesforce said it was taking action by beefing up "awareness, education and technologies" at the firm to reduce further attacks, as well as undoubtedly hoping to restore trust with its customers. ®

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
UK.gov lobs another fistful of change at SME infosec nightmares
Senior Lib Dem in 'trying to be relevant' shocker. It's only taxpayers' money, after all
Critical Adobe Reader and Acrobat patches FINALLY make it out
Eight vulns healed, including XSS and DoS paths
Spies would need SUPER POWERS to tap undersea cables
Why mess with armoured 10kV cables when land-based, and legal, snoop tools are easier?
TOR users become FBI's No.1 hacking target after legal power grab
Be afeared, me hearties, these scoundrels be spying our signals
Blood-crazed Microsoft axes Trustworthy Computing Group
Security be not a dirty word, me Satya. But crevice, bigod...
Snowden, Dotcom, throw bombs into NZ election campaign
Claim of tapped undersea cable refuted by Kiwi PM as Kim claims extradition plot
Freenode IRC users told to change passwords after securo-breach
Miscreants probably got in, you guys know the drill by now
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.