Feeds

MyTravel's website woes

'Code release' cockup downs booking system

Providing a secure and efficient Helpdesk

Thomas Cook sister company MyTravel has been hit by a system upgrade blunder which has knocked out a number of its group websites over the past few days.

It would appear that MyTravel attempted to quietly roll out an update to its servers last weekend.

The cheap package holiday firm sent an email to its customers on Monday admitting that a "code release" had caused a major issue with its backend booking system.

It said: "The problem has been identified and is being worked on as we speak. We hope to have the sites and booking functionality back up and running over the next few hours."

But more than 72 hours after that email was issued to customers, MyTravel is still having problems with some of its web servers.

Anyone hoping to book cheap flights via the firm's MyTravel Lite website are being greeted with a static status page that simply reads:

"In order to make essential maintenance to our booking process, you will be unable to access our website from 8pm on Saturday 27th October until further notice."

We put a call into MyTravel's press office to find out when its services will back up and running.

Unfortunately, despite the lengthy downtime, no one was willing to explain the cockup or tell us when customers can expect normal service to resume. ®

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.