Feeds

Hundreds for chop as Tiscali launches Pipex jobs purge

Hoff offed

Top three mobile application threats

Tiscali will slash hundreds of customer care jobs at recent acquisition Pipex broadband and voice, staff were told yesterday afternoon.

According to Reg sources at the firm, technical support will be provided by Tiscali call centres in North Africa and India from January 18.

Tiscali refused to answer any questions* about the redundancies or how customers will be affected today, citing "an internal consultation process".

Three major Pipex sites are slated for closure by September 2008, sources have claimed.

The Minton, Stoke-on-Trent, call centre employs more than 200, according to the Pipex website. It will be shuttered.

The Manchester centre, taken over by Pipex from the Cauldwell Group in the Homecall acquisition last year, will close. Sources say Tiscali has announced it would like to cut 650 jobs by closing the site. The Manchester Evening News has a story suggesting 300 may be gone by Christmas.

The Welwyn Garden City office is also for the chop.

Tiscali paid £210m for Pipex's 570,000 broadband and voice customers in a deal completed in September. It emerged as the only interested party in a long-running auction process that also included the Bulldog and Toucan brands.

The firings will come in three quickfire rounds, pending the mandatory employee consultation. The first redundancies are set for January next year, when the majority of Pipex call centre and technical support staff will lose their jobs. Second and third purges are scheduled for the end of February and the end of April 2008.

Tiscali will retain Pipex's sites at Stoke Mandeville and at Sligo in the Republic of Ireland.

The Italian-owned firm targets the bargain basement of the broadband market, so the cost-slashing exercise comes as no surprise.

Prior to the Pipex acquisition, the City said Tiscali was vulnerable to a takeover itself as it suffered from ever-tighter margins against incumbents BT and Virgin Media, as well as cash-rich new entrants such as TalkTalk, Sky, and the mobile operators. ®

*For all it's worth, here's Tiscali's whole statement:

Following the acquisition of The Pipex broadband and voice division in September, alignment of our key operations is important to ensure we maximise the opportunity for the Tiscali UK Group moving forward.

Where we can make decisions we are moving forward quickly, but we are in an internal consultation process with employees and will not discuss specific plans or sites outside of that.

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.