Feeds

IBM grabs London congestion charge deal

Boots out Capita

Providing a secure and efficient Helpdesk

Transport for London has awarded IBM the contract to run its congestion charge scheme.

The company won the deal from Capita, which has managed the scheme since it was introduced in 2002, at the end of a competitive tendering process in which Thales Alliance also took part.

IBM will take over the role, including the relevant technology and customer contact channels, from November 2009. At the same time it will take control of the Low Emission Zone scheme, due to be launched in February 2008.

NCP Services, IBM's consortium partner, will be responsible for the scheme's enforcement. The contract will run for five years with an option to extend for another five.

A spokesperson for Transport for London (TfL) told GC News on 25 October 2007 that Capita convinced the organisation it could meet its operational and technical requirements while providing the best value.

"We're looking to take the congestion charge scheme further to make it more flexible, going into areas like automatic payment and people having accounts, and IBM put forward an economically advantageous bid," the spokesperson said.

According to the latest figures from TfL, the congestion charge has reduced traffic levels within the zone by 21 per cent from before its introduction, and generated provisional net revenues of £123m in 2006-07 for spending on improvements in London's transport network.

The Low Emission Zone scheme will be used in an effort to control air quality standards throughout Greater London, utilising technology such as automatic number plate recognition to monitor emissions from commercial vehicles.

The spokesperson said that, although Capita will be responsible for launching the scheme after losing the contract, TfL is confident that the "excellent working relationship" between the two will continue.

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Providing a secure and efficient Helpdesk

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.