Microsoft offers pay-as-you-go CRM

Goes for small biz biz

By John Oates • Get more from this author

Posted in Small Biz, 24th October 2007 15:28 GMT

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Microsoft is banking on a pay by the month charging scheme to pull small businesses onto its customer relationship management (CRM) and enterprise resource planning (ERP) software.

Traditionally seen as the preserve of big firms, CRM and ERP are moving to small and medium organisations.

Monthly payments are available in "15 major markets". They allow customers to pay for not just software but also partner services like integration.

On roadmaps Microsoft promised to give customers more information on its future direction for the products. It pledged to give "comprehensive statements of direction" at least 12 to 18 months ahead of any changes.

Mainstream support will be for five years or customers can choose Extended Support for a total of 10 years. Enterprise customers can get "Premier Support" which promises "24/7 break-fix services...rapid on-site support".®

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