Do you?
- Use an IPT/VoIP solution you are largely content with Use an IPT/VoIP solution you have some reservations about Use an IPT/VoIP solution you are considering throwing out Use analogue telephony having previously thrown out IPT/VoIP Use analogue telephony but have some views on IPT/VoIP
Other (please specify)

Which form of IPT/VoIP do you predominantly use in your business, or did you use before it was replaced?
- Skype Some other 'public' VoIP service Hosted business service delivered over existing broadband to small/home office Hosted business service delivered over dedicated connection to small/home office Single IP PBX installed on the premises Multiple on premise IP PBXs installed across different locations
Other (please specify)

How does/did the service perform with regard to call quality from a user perspective compared to traditional analogue telephony?
- Much better A bit better On a par A bit worse Much worse

How does/did the service compare to traditional analogue telephony in terms of features and functionality (that you actually use)?
- Much better A bit better On a par A bit worse Much worse

How would you describe the return on investment or value for money over a three year period (real or anticipated), taking into account initial setup/equipment costs (if any), ongoing service charges, and other running costs (e.g. support and maintenance)?
- Excellent Good Questionable Poor Don't know

Any comments on IPT/VoIP in general before you go?

How large is your organisation?
- Fewer than 10 employees 10 to 50 employees 50 to 250 employees 250 to 5,000 employees 5,000 to 50,000 employees More than 50,000 employees