Feeds

Fasthosts admits email destruction fiasco

Human error × no backup = whoops

High performance access to file storage

Fasthosts, "the UK's number 1 web host", has admitted to a botched update to its mail server that permanently deleted customer emails.

The cockup last week was compounded when the firm's backup system failed, meaning about half of the affected emails are lost forever.

Fasthost sent us its side of the story:

Following a human error during an update to our mail server housekeeping processes, a number of Fasthosts Advanced POP3 mailboxes unfortunately incurred a failure resulting in a loss of stored emails. Although approximately 50 per cent of emails were able to be restored from our backup, we regret that any lost emails will not be recoverable.

Unfortunately for the other 50 per cent of emails, the backup processes ran soon after the error, and hence these emails were non-recoverable.

The problem has affected a small number of Fasthosts Advanced mailboxes - not Standard mailboxes nor Exchange mailboxes.

The firm apologised and says its fix means the same disaster cannot happen again.

One Reg reader, who wished to remain anonymous, was using Fasthosts to host his email during an extended period away from home. "It seemed a good idea to have an email account independent of my ISP," he wrote in an email.

He only discovered the loss after raising a complaint with Fasthosts' support, who immediately refunded his subscription.

Fasthosts was recently in the news for its role in the Alisher Usmanov affair. It pulled the plug on two servers after threats from the Kazakh billionaire's libel lawyers. ®

High performance access to file storage

More from The Register

next story
Seagate brings out 6TB HDD, did not need NO STEENKIN' SHINGLES
Or helium filling either, according to reports
European Court of Justice rips up Data Retention Directive
Rules 'interfering' measure to be 'invalid'
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.