Feeds

Fasthosts admits email destruction fiasco

Human error × no backup = whoops

Choosing a cloud hosting partner with confidence

Fasthosts, "the UK's number 1 web host", has admitted to a botched update to its mail server that permanently deleted customer emails.

The cockup last week was compounded when the firm's backup system failed, meaning about half of the affected emails are lost forever.

Fasthost sent us its side of the story:

Following a human error during an update to our mail server housekeeping processes, a number of Fasthosts Advanced POP3 mailboxes unfortunately incurred a failure resulting in a loss of stored emails. Although approximately 50 per cent of emails were able to be restored from our backup, we regret that any lost emails will not be recoverable.

Unfortunately for the other 50 per cent of emails, the backup processes ran soon after the error, and hence these emails were non-recoverable.

The problem has affected a small number of Fasthosts Advanced mailboxes - not Standard mailboxes nor Exchange mailboxes.

The firm apologised and says its fix means the same disaster cannot happen again.

One Reg reader, who wished to remain anonymous, was using Fasthosts to host his email during an extended period away from home. "It seemed a good idea to have an email account independent of my ISP," he wrote in an email.

He only discovered the loss after raising a complaint with Fasthosts' support, who immediately refunded his subscription.

Fasthosts was recently in the news for its role in the Alisher Usmanov affair. It pulled the plug on two servers after threats from the Kazakh billionaire's libel lawyers. ®

Remote control for virtualized desktops

More from The Register

next story
BOFH: WHERE did this 'fax-enabled' printer UPGRADE come from?
Don't worry about that cable, it's part of the config
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
Want to STUFF Facebook with blatant ADVERTISING? Fine! But you must PAY
Pony up or push off, Zuck tells social marketeers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Oi, Europe! Tell US feds to GTFO of our servers, say Microsoft and pals
By writing a really angry letter about how it's harming our cloud business, ta
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.