Feeds

Fasthosts admits email destruction fiasco

Human error × no backup = whoops

Next gen security for virtualised datacentres

Fasthosts, "the UK's number 1 web host", has admitted to a botched update to its mail server that permanently deleted customer emails.

The cockup last week was compounded when the firm's backup system failed, meaning about half of the affected emails are lost forever.

Fasthost sent us its side of the story:

Following a human error during an update to our mail server housekeeping processes, a number of Fasthosts Advanced POP3 mailboxes unfortunately incurred a failure resulting in a loss of stored emails. Although approximately 50 per cent of emails were able to be restored from our backup, we regret that any lost emails will not be recoverable.

Unfortunately for the other 50 per cent of emails, the backup processes ran soon after the error, and hence these emails were non-recoverable.

The problem has affected a small number of Fasthosts Advanced mailboxes - not Standard mailboxes nor Exchange mailboxes.

The firm apologised and says its fix means the same disaster cannot happen again.

One Reg reader, who wished to remain anonymous, was using Fasthosts to host his email during an extended period away from home. "It seemed a good idea to have an email account independent of my ISP," he wrote in an email.

He only discovered the loss after raising a complaint with Fasthosts' support, who immediately refunded his subscription.

Fasthosts was recently in the news for its role in the Alisher Usmanov affair. It pulled the plug on two servers after threats from the Kazakh billionaire's libel lawyers. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
HP busts out new ProLiant Gen9 servers
Think those are cool? Wait till you get a load of our racks
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
Like condoms, data now comes in big and HUGE sizes
Linux Foundation lights a fire under storage devs with new conference
Community chest: Storage firms need to pay open-source debts
Samba implementation? Time to get some devs on the job
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
Forrester says it's time to give up on physical storage arrays
The physical/virtual storage tipping point may just have arrived
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?