Feeds

MS admits Halo 3 'disc unreadable' errors

But it's keeping mum about the cause...

Boost IT visibility and business value

Microsoft has refused to reveal the cause behind a fresh wave of disc problems affecting Halo 3. The company told Register Hardware that it's aware of a problem which stops the game from loading correctly, but refused to give any further explanation.

Exact descriptions of the disc error differ between gamers, but all of them who've encountered the issue report being presented with a message that says the disc is unreadable and can't be loaded.

Halo3_disc_unreadable2
This error message appears with some Halo 3 discs

For example, one reader told us that when trying to start a campaign or solo game, an error message appears on the screen saying the game can't be started. It then advises him to press button A on the control pad. However, a second error message states more specifically that game content can't be loaded and a progress bar hops continuously between one and 29 per cent.

A Microsoft representative said the software giant is "aware of reports that some people have received a 'disc unreadable' error while playing Halo 3 and other titles". However, it refused to give any further information or disclose which additional titles were affected by the problem.

In its response to Register Hardware, Microsoft advised gamers affected by the error message to visit a Microsoft support website page. Unfortunately, the page only admits that disc unreadable errors may be the result of a dirty or damaged disc; a disc from one region being used in a player from a different region; or simply to "non-disc issues".

However, when we spoke to Microsoft's technical helpline about the problem, a representative told us it had received many similar calls from gamers. We were told Microsoft would be making an announcement regarding the problem in the coming weeks.


An annoyed gamer walks YouTube fans through the problem

One gamer has already posted a video onto YouTube that takes viewers through the problems being encountered. The video shows a message that "this disc is unreadable", despite the game being brand new and replaced several times previously because of the same problem.

Enraged and disappointed gamers have also begun taking their frustrations out on an online forum belonging to Halo 3 developer Bungie.

Thanks to Register Hardware reader Rob for the tip

The essential guide to IT transformation

More from The Register

next story
Top Gun display for your CAR: Heads-up fighter pilot tech
Sadly Navdy kit doesn't include Sidewinder missile to blast traffic
FEAST YOUR EYES: Samsung's Galaxy Alpha has an 'entirely new appearance'
Wow, it looks like nothing else on the market, for sure
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
YES YES YES! Apple patents mousy, pressure-sensing iVibrator
Fanbois prepare to experience the great Cupertin-O
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
NVIDIA claims first 64-bit ARMv8 SoC for Androids
Mile-High 'Denver' Tegra K1 successor said to rival PC performance
XBOX One will learn to play media from USB and DLNA sources
Hang on? Aren't those file formats you hardly ever see outside torrents?
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.