Feeds

MasterCard customers hit by system failure

Red and yellow balls not up

The essential guide to IT transformation

Anyone wishing to do a spot of early Christmas shopping last weekend may have had trouble making a transaction with their credit card due to a technical cock-up at MasterCard.

A Reg reader contacted us on Saturday to say that the cash pumping giant had been hit by what appeared to be a sizeable technical problem affecting many UK payments.

Processing service provider Streamline reported on its status page that a "small number of point-of-sale transactions" had been affected by the MasterCard blunder.

Streamline reckoned six per cent of customers were unable to make payments successfully on 29 September, presumably a percentage that equates to thousands and thousands of transactions on Saturday – typically the busiest shopping day of the week.

We put a call into MasterCard to find out what had caused the system to fail over the weekend. In a statement, it said:

"MasterCard can confirm that due to technical problems associated with issuing bank submitted data, some minor delays occurred in the settlement of Maestro debit card transactions in the UK on 25/26 September 2007."

So, it would appear that MasterCard's technical problems were not isolated to the 29 September, but may in fact have been going on for nearly a week.

MasterCard said all debit card transactions for 25/26 September had now been "cleared and settled", however it remains unclear whether the issue has been completely resolved.

Streamline also appears to be uncertain about whether or not MasterCard has sorted out the cock-up. Its status page currently says: "We believe the issue has been resolved, but will confirm this with a further update to this page when we have confirmation from all parties." ®

Boost IT visibility and business value

More from The Register

next story
True fact: 1 in 4 Brits are now TERRORISTS
YouGov poll reveals terrible truth about the enemy within
Microsoft exits climate denier lobby group
ALEC will have to do without Redmond, it seems
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?