Feeds

MasterCard customers hit by system failure

Red and yellow balls not up

Internet Security Threat Report 2014

Anyone wishing to do a spot of early Christmas shopping last weekend may have had trouble making a transaction with their credit card due to a technical cock-up at MasterCard.

A Reg reader contacted us on Saturday to say that the cash pumping giant had been hit by what appeared to be a sizeable technical problem affecting many UK payments.

Processing service provider Streamline reported on its status page that a "small number of point-of-sale transactions" had been affected by the MasterCard blunder.

Streamline reckoned six per cent of customers were unable to make payments successfully on 29 September, presumably a percentage that equates to thousands and thousands of transactions on Saturday – typically the busiest shopping day of the week.

We put a call into MasterCard to find out what had caused the system to fail over the weekend. In a statement, it said:

"MasterCard can confirm that due to technical problems associated with issuing bank submitted data, some minor delays occurred in the settlement of Maestro debit card transactions in the UK on 25/26 September 2007."

So, it would appear that MasterCard's technical problems were not isolated to the 29 September, but may in fact have been going on for nearly a week.

MasterCard said all debit card transactions for 25/26 September had now been "cleared and settled", however it remains unclear whether the issue has been completely resolved.

Streamline also appears to be uncertain about whether or not MasterCard has sorted out the cock-up. Its status page currently says: "We believe the issue has been resolved, but will confirm this with a further update to this page when we have confirmation from all parties." ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.