Vodafone UK loses roamers worldwide
Is there anybody out there?
A network glitch left Vodafone UK customers travelling abroad without data and voice connectivity this morning.
The mobile operator said the problem has been resolved, and that a third-party carrier was responsible for the down time.
The problems weren't universal, but they were global and hit a lot of roaming users.
Reg readers from as far afield as South Africa and Moscow complained of being unable to get connections, and incoming calls have been receiving an unobtainable signal rather than being diverted to voice mail.
Vodafone first told us the problem was limited to Europe, but then coughed to the scale when it was pointed out that Moscow isn't in Europe.
Whether the snafu is linked to the firm's ongoing billing problems is unclear, though the company has admitted its new billing system has cut off customers and refused connections in the past. ®
I am in Brussels and Bel Proximus will not connect any of the services such as 2345 for topups or 191 for customer services ... although I do get the helpful sms messages from Vodafone reminding me to stay with Proximus for voice messages etc :-)
why both me and the boss had no signal in Beijing last night.
wonder if they had similar issues today as I called her this afternoon and it didn't go to voice mail, and this evening I called and left a voicemail advising i was heading to the bar, and she was rather miffed that i hadn't told her when we met for dinner!!
I think it was larger still
I work for a UK Company in South Africa (Johannesburg).
I have 45 People based in Johannesburg and all use Voda UK Blackberries, they all had this problem, also 20 users in moscow, others in Europe had the same problem.
I incidentally had a meeting with another mobile company MTN here and they were saying that their users abroad had the same problem.
So it does point to a "carrier" problem to me.
Funny thing was i got the Management Report Summary emails from both networks within 15 mins of each other and both had the same resolution.