Feeds

Vodafone billing woes continue

While EDS contractors are left with their feet up

Build a business case: developing custom apps

Vodafone's billing system continues to throw out random invoices, while denying customers access to their online billing.

What is more, even the simple matter of issuing paper-based bills has become impossible as the firm's contractor, Amdocs, continues to struggle to implement a working billing system.

Voda coughed to billing problems earlier this month, though it was coy on where responsibility for the problems lay. The company has three major outsourcing partners, IBM, EDS and Amdocs.

It now appears that Amdocs is responsible for a much-heralded replacement billing system for the UK, originally intended for launch over the May bank holiday earlier this year. While the problem seems to lie with Amdocs, the exact nature of the problem - or problems - is not clear.

Meanwhile, the word from Vodafone's headquarters in Newbury is that since becoming IT director in July Phil Jordan has been busy winding up IT projects in an attempt to impose some coherence on the telco's IT contract strategy.

The cull has seen fellow contractor EDS left with no projects at all. Despite signing up to run 60 per cent of Vodafone's projects in the UK, the company has had little more than housekeeping to do, leaving its engineers sitting around doing nothing all day.

All large telecommunications companies are taking a long, hard look at their billing systems, which generally resemble a Salvador Dalí rendition of spaghetti junction, if they are documented well enough to allow visualisation.

Amdocs was unavailable to comment. Vodafone wasn't available to update us on its progress, but the message is loud and clear. If you're a Vodafone customer, read your bills carefully. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Premier League wants to PURGE ALL FOOTIE GIFs from social media
Not paying Murdoch? You're gonna get a right LEGALLING - thanks to automated software
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer quits Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.