Feeds

Best Buy adds disclaimer to 'secret website'

These are not the prices you are looking for

Secure remote control for conventional and virtual desktops

An investigation by Connecticut's Attorney General over bait-and-switch charges has gotten electronics megalith Best Buy to budge over its allegedly deceptive "secret website."

An inch, at least.

The company has expanded the disclaimer on in-store kiosks to tell customers that similar interfaces may be deceiving.

A banner at the top of the in-store kiosk interface now reads:

THIS KIOSK DISPLAYS IN-STORE PRICES — WHICH MAY DIFFER FROM NATIONAL INTERNET PRICES

Promotions can differ between stores and internet. See your sales associate if you have questions.

The legal controversy arose over accusations of running a bait-and-switch scam using bestbuy.com and the company's in-store kiosks. The kiosks use an identical interface to bestbuy.com, but don't list the various deals and sales available on the website.

Customers pondering why an in-store price was more expensive than one advertised online would allegedly be told the deal had expired or never existed. The clerk would then show the price listed on the kiosk under the pretext that it was bestbuy.com as proof of the customer's descent into madness.

Best Buy denied any wrong-doing and said they use the same interface "to ensure that customers familiar with the national web site could easily navigate the in-store kiosk." The company agreed last March, however, to add a banner to its in-store site reading "This Kiosk Reflects Local Store Pricing."

Some critics were not satisfied by the change and noted the kiosk's appearance remains virtually identical to the website and customers still access information by clicking a tab marked "BestBuy.com."

These potentially deceptive problems with the kiosks remain to this day. But at least the banner is a little more eye-catching. Feel free to check yourself out of the asylum. ®

New hybrid storage solutions

More from The Register

next story
Apple iPhone 6: Missing sapphire glass screen FAIL explained
They just cannae do it in time, says analyst
Half a BILLION in the making: Bungie's Destiny reviewed
It feels very familiar - but it's still good
Apple's big bang: iPhone 6, ANOTHER iPhone 6 Plus and WATCH OUT
Let's >sigh< see what Cupertino has been up to for the past year
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Get your Indian Landfill Android One handsets - they're only SIXTY QUID
Cheap and deafening mobes for the subcontinental masses
Apple's SNEAKY plan: COPY ANDROID. Hello iPhone 6, Watch
Sizes, prices and all – but not for the wrist-o-puter
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.