Feeds

Apple coughs up G4 refunds to dissatisfied Danes

Still denies sudden ibook death syndrome

Internet Security Threat Report 2014

Apple will admit no wrongdoing, but has agreed to return money to Danish customers with allegedly defective iBook G4s. The concession comes after months of fighting a report from the Consumer Complaints Board (CCB) in Denmark that claims evidence of an original design flaw in the laptops.

A number of iBook G4 customers worldwide say that after only one year's use, the computers lose power and the screen goes blank.

The CCB investigation showed solder between two components loosen slightly each time the computer is turned on or off. With regular use, the joints break and no longer allow a current to pass through them.

Apple submitted its own technical report, which said the flaw did not occur through cycling the power. Earlier this month, the CCB ruled against Apple, dismissing the vendor's findings. The CCB reiterated that Apple must return money to customers for the faulty computers.

Apple was given 14 days to accept the decision or face public exposure on the board's list of "unwilling companies". reports the Danish tech pub, Comon.dk.

On Tuesday, the CCB announced Apple has agreed to their unhappy customers' kroner without admitting to the defect.

In a statement, the CCB's Frederik Navne Boesgaard said he was pleased that Apple accepted the arbitration. He hopes to move on to an improved dialog in both the consumer and Apple's best interest.

Or more precisely:

"I klagenævnet er vi glade for at Apple har accepteret afgørelsen, og vi ser frem til en forbedret dialog. Det er i både forbrugernes og Apples interesse." ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Will.i.am gets CUFFED as he announces his new wristjob, the PULS
It's got four KILOWATTS of something, apparently
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
Jaguar Sportbrake: The chicken tikka masala of van-sized posh cars
Indian-owned Jag's latest offering curries favour with us
iPhone 6 shunned by fanbois in Apple's GREAT FAIL of CHINA
Just 100 Beijing fanbois queue to pick up new mobe
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Here's your chance to buy an ancient, working APPLE ONE
Warning: Likely to cost a lot even for a Mac
Is living with Dolby Atmos worth the faff?
Subtle, naturalistic ambiance – perfect for Transformers 4
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.