Apple coughs up G4 refunds to dissatisfied Danes

Still denies sudden ibook death syndrome

By Austin Modine, 20th September 2007

Apple will admit no wrongdoing, but has agreed to return money to Danish customers with allegedly defective iBook G4s. The concession comes after months of fighting a report from the Consumer Complaints Board (CCB) in Denmark that claims evidence of an original design flaw in the laptops.

A number of iBook G4 customers worldwide say that after only one year's use, the computers lose power and the screen goes blank.

The CCB investigation showed solder between two components loosen slightly each time the computer is turned on or off. With regular use, the joints break and no longer allow a current to pass through them.

Apple submitted its own technical report, which said the flaw did not occur through cycling the power. Earlier this month, the CCB ruled against Apple, dismissing the vendor's findings. The CCB reiterated that Apple must return money to customers for the faulty computers.

Apple was given 14 days to accept the decision or face public exposure on the board's list of "unwilling companies". reports the Danish tech pub, Comon.dk.

On Tuesday, the CCB announced Apple has agreed to their unhappy customers' kroner without admitting to the defect.

In a statement, the CCB's Frederik Navne Boesgaard said he was pleased that Apple accepted the arbitration. He hopes to move on to an improved dialog in both the consumer and Apple's best interest.

Or more precisely:

"I klagenævnet er vi glade for at Apple har accepteret afgørelsen, og vi ser frem til en forbedret dialog. Det er i både forbrugernes og Apples interesse." ®

Customer Success Testimonial: Recovery is Everything

COMMENTS

House Rules Send Corrections

All Reader Comments (38)

Latest Comments

Posted Wednesday 26th September 2007 19:25 GMT

elder norm

@ Jason

"so they nicked your hdd after replacing the motherboard. and didnt bother asking

hmmm you mean they didn't bother ghosting your stu"

I even left a letter with contact info inside saying to contact me. I would have bought that old drive if I could have. The work was done by an Apple contract house that does tons of other companies work too. :-(

The new equipment works great, but I really lost a lot of data. Now I back up much more regularly. :-) Live and learn.

============================================

To the other post: MS troll alert!!

"Apple sales are increasing only because they are targeting the fashion conscious more money than sense brigade."

---Just because they look good, does not mean that they are not the best. :-)

" At least with a PC I can change manufacturer once they move from quality to crap and still keep everything else whether I run linux or microsoft. If you run osx - its back to Apple regardless of how crap they make the system and have to pay whatever they charge."

----- MS troll FUD . Your documents and images, etc can go from machine to machine. Jpg, quicktime, word, tiff, etc. all these are common format.

You must be a troll cause on one hand you state that you are comfortable swaping machines left and right, but suddenly you do not know how to use universal formats.

Maybe you also think that iTunes locks you to using an iPod, even though Zunes advertise that they can read iTunes mp3 and AAC files. :-( Very low quality of troll today. LOL Maybe I will just throw it back. :-)

Elder Norm

Posted Friday 21st September 2007 16:26 GMT

Anthony Hulse

Title

"Apple sales are increasing only because they are targeting the fashion conscious more money than sense brigade. "

I know this sounds hard to believe for some of you Windows "fanboys and cultists" ;-), but some people find the Windows interface annoying as hell to use. Some people, even those who've never used anything else, utterly detest Windows. It's those people swelling the numbers now buying Macs. Not because they are fashion conscious and have more money than sense, but because they want any money they do spend on a computer to go on something they don't find more irritating than Chinese water torture. If that costs them 20% extra then that's the price of happiness.

The old views about Mac uers vs. Windows users no longer apply. Macs are very much a viable alternative to the average person and are becoming mainstream.

P.S. Yes, Linux is also an alternative, but it hasn't yet caught the imagination of the average person in the same way OSX has.

Posted Friday 21st September 2007 13:11 GMT

Leigh