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Ditch the desk phone? Yes please

But is this representative?

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The Essential Guide to IT Transformation

Reader Poll The feedback we received in this week’s mobile workshop about the merits of ditching the desk phone and going purely mobile was overwhelmingly positive, with comments such as...

The company I work for has only got 1 normal land-line in. We've also got about 10 VOIP numbers, apart from that we all use mobiles and chat over Skype. It's just easier as we have lots of travelling employees and the majority of people in the office don't need to make calls anyway.

Or

My Swedish employer got rid of all desk phones in their Swedish offices. Everyone just uses mobile phones now. They have a flat rate call agreement with their local operator so that all calls are routed back to the corporate network for IP transmission to wherever they are destined.

Or even

Cut the cord a year ago when our telecom folks assign my desk phone number to two people. Now use only my mobile and have absolutely no regrets. Only one voicemail box to check and calls reach me anywhere, without having to hassle with integration to our PBX.

See the original article and full list of comments that follow it here.

Given the amount of bad press mobile operators get for excessive call charges, this kind of feedback flies in the face of what many would consider accepted wisdom, i.e. that desk phones are a necessary part of the business environment for cost as well as other reasons.

But is this feedback representative?

Well help is get to the bottom of that through our mini-poll below. You can complete it in four mouse clicks if you are in a hurry, but there is space to wax lyrical if you feel you want to tell us more.

READER POLL

To what degree has your organisation ditched the desk phones or might consider doing so (for users that would traditionally have them)?
Desk phones ditched completely (or never had them)
Desk phones used by exception where they are absolutely needed
Desk phones used in most areas, but being or have been ditched in places
Desk phones still broadly in place, but anticipate this changed
We have a desk phone centric culture and that is unlikely to change
Actually moving in the opposite direction, i.e. away from mobiles

Any general comments relevant to this discussion?

Which of the following best describes your organisation?
An IT vendor
A telecom service provider
Other business with less than 250 employees
Other business with 250 to 5000 employees
Other business with more than 5000 employees
Public sector organisation
None of the above (please specify)

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