Feeds

PC superstore suffers breakdown over Linux notebook

PC World's PR fails to trickle down

Choosing a cloud hosting partner with confidence

PC World's shop floor management and the PR machine behind the retail behemoth's marketing strategy appear not to be on the same page when it comes to customer satisfaction.

You may recall our report last week about how a PC World customer, known to us only as Tikka, had been refused a hardware repair to his broken, still under warranty, Acer laptop because he had installed Linux on the machine.

Following a conversation between The Register and a PC World spokesman it appeared as though the "misunderstanding" would be resolved with the store promising to track down Tikka and provide a full repair to the faulty hinge on his laptop.

But sadly, we have learned that the saga continues to rumble on.

Tikka contacted us this morning to confirm that he still hadn't heard from PC World. In fact, he decided to return to the store at the centre of the row in Colliers Wood and speak to its manager to find out what was going on.

But despite pointing out that PC World's PR team had promised a repair, according to Tikka, the store's manager, Mr G Tank, refused to budge and insisted that the laptop's warranty had indeed been voided by the installation of Linux.

Tikka told El Reg: "After reading your report I went back to PC World, armed with my rights, the statement, and a friend with a video recorder (cell phone).

"I went back expecting this to all be resolved and AGAIN I was refused repair."

He added that he is now seeking a full refund from the computer retail juggernaut.

Unfortunately, PC World is not returning our calls despite several attempts to get its side of the story. Bless 'em, perhaps the firm has simply ran out of appropriate car engine analogies for us today. ®

Website security in corporate America

More from The Register

next story
Man buys iPHONE 6 and DROPS IT to SMASH on PURPOSE
Yarrrgh! 'Tis Antipodean insanity, ye crazy swab
Oi, Tim Cook. Apple Watch. I DARE you to tell me, IN PERSON, that it's secure
State attorney demands Apple CEO bows the knee to him
4K-ing excellent TV is on its way ... in its own sweet time, natch
For decades Hollywood actually binned its 4K files. Doh!
Your chance to WIN the WORLD'S ONLY HANDHELD ZX SPECTRUM
Reg staff not allowed to enter, god dammit
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Monitors monitor's monitoring finds touch screens have 0.4% market share
Not four. Point four. Count yer booty again, Microsoft
DARPA-backed jetpack prototype built to make soldiers run faster
4 Minute Mile project hatched to speed up tired troops
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.