Feeds

PC superstore suffers breakdown over Linux notebook

PC World's PR fails to trickle down

The essential guide to IT transformation

PC World's shop floor management and the PR machine behind the retail behemoth's marketing strategy appear not to be on the same page when it comes to customer satisfaction.

You may recall our report last week about how a PC World customer, known to us only as Tikka, had been refused a hardware repair to his broken, still under warranty, Acer laptop because he had installed Linux on the machine.

Following a conversation between The Register and a PC World spokesman it appeared as though the "misunderstanding" would be resolved with the store promising to track down Tikka and provide a full repair to the faulty hinge on his laptop.

But sadly, we have learned that the saga continues to rumble on.

Tikka contacted us this morning to confirm that he still hadn't heard from PC World. In fact, he decided to return to the store at the centre of the row in Colliers Wood and speak to its manager to find out what was going on.

But despite pointing out that PC World's PR team had promised a repair, according to Tikka, the store's manager, Mr G Tank, refused to budge and insisted that the laptop's warranty had indeed been voided by the installation of Linux.

Tikka told El Reg: "After reading your report I went back to PC World, armed with my rights, the statement, and a friend with a video recorder (cell phone).

"I went back expecting this to all be resolved and AGAIN I was refused repair."

He added that he is now seeking a full refund from the computer retail juggernaut.

Unfortunately, PC World is not returning our calls despite several attempts to get its side of the story. Bless 'em, perhaps the firm has simply ran out of appropriate car engine analogies for us today. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
Super Cali signs a kill-switch, campaigners say it's atrocious
Remote-death button bad news for crooks, protesters – and great news for hackers?
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Will It Blend? Maybe. BlackBerry’s secret comeback weapon
The Desktop PIM buddy: A 1990s idea finally done right?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?