Feeds

PC superstore suffers breakdown over Linux notebook

PC World's PR fails to trickle down

High performance access to file storage

PC World's shop floor management and the PR machine behind the retail behemoth's marketing strategy appear not to be on the same page when it comes to customer satisfaction.

You may recall our report last week about how a PC World customer, known to us only as Tikka, had been refused a hardware repair to his broken, still under warranty, Acer laptop because he had installed Linux on the machine.

Following a conversation between The Register and a PC World spokesman it appeared as though the "misunderstanding" would be resolved with the store promising to track down Tikka and provide a full repair to the faulty hinge on his laptop.

But sadly, we have learned that the saga continues to rumble on.

Tikka contacted us this morning to confirm that he still hadn't heard from PC World. In fact, he decided to return to the store at the centre of the row in Colliers Wood and speak to its manager to find out what was going on.

But despite pointing out that PC World's PR team had promised a repair, according to Tikka, the store's manager, Mr G Tank, refused to budge and insisted that the laptop's warranty had indeed been voided by the installation of Linux.

Tikka told El Reg: "After reading your report I went back to PC World, armed with my rights, the statement, and a friend with a video recorder (cell phone).

"I went back expecting this to all be resolved and AGAIN I was refused repair."

He added that he is now seeking a full refund from the computer retail juggernaut.

Unfortunately, PC World is not returning our calls despite several attempts to get its side of the story. Bless 'em, perhaps the firm has simply ran out of appropriate car engine analogies for us today. ®

High performance access to file storage

More from The Register

next story
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Nvidia gamers hit trifecta with driver, optimizer, and mobile upgrades
Li'l Shield moves up to Android 4.4.2 KitKat, GameStream comes to notebooks
Gimme a high S5: Samsung Galaxy S5 puts substance over style
Biometrics and kid-friendly mode in back-to-basics blockbuster
AMD unveils Godzilla's graphics card – 'the world's fastest, period'
The Radeon R9 295X2: Water-cooled, 5,632 stream processors, 11.5TFLOPS
Sony battery recall as VAIO goes out with a bang, not a whimper
The perils of having Panasonic as a partner
NORKS' own smartmobe pegged as Chinese landfill Android
Fake kit in the hermit kingdom? That's just Kim Jong-un-believable!
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.