Feeds

Hitachi opens UK storage admin call centre

Threatens suicide prevention hotline's beat

Combat fraud and increase customer satisfaction

Hitachi has opened a new service command center to remotely manage large and mid-market data centers from its UK headquarters at Sefton Park in Stoke Poges.

Its Storage Operations Centre will serve as a base where Hitachi administrators can fiddle with their customers' storage centers from afar and around the clock. Hitachi reckons the market is looking for such outside expertise to cut IT expenses.

"Many organizations need storage administration skills but can't justify the cost or time constraints of a residency service or additional staff in house," said Bryan Hair, Hitachi's UK Managed Services Director.

Their first offering at the center will be a remote ad hoc storage administration service, or as Hitachi calls it, Remote Ad Hoc Storage Administration Service. (There's a difference). It will let customers contact an experienced Hitachi administrator, who can link into an organization's systems and boost utilization and drive performance. Customers can purchase the time in advance and use it as needed.

As the operation expands, Hitachi plans to introduce more services. The company would only reveal one such proposition — support for connecting Hitachi systems with products from other vendors.

The services offered through the Storage Operations Centre are also available to customers of Hitachi's Data Systems' channel partners. ®

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.