Feeds

PC superstore unhinged by Linux

'Like buying a BMW and putting a Ford engine in it'

Top three mobile application threats

For all you car aficionados out there, how's this for an operating system analogy from PC World? Installing Linux onto a laptop sold by the computer retail behemoth is like putting a Ford engine into a BMW, apparently.

Earlier this week a mysterious PC World customer, known only by the name of Tikka, posted a story to Slashdot about the store's refusal to repair a hardware fault on a five-month-old Acer laptop.

The store's IT support "Tech Guys" told Tikka that, because Linux had been installed, the machine's warranty had been voided.

But, here's the rub: the fault in question hinged on a dodgy, er, hinge on the laptop's display. In other words, a pure hardware failure that was completely unrelated to the choice of operating system installed.

Despite that, PC World – which claims in its marketing blurb to be "with you every step of the way" – refused to fix the problem and sent Tikka away with the broken laptop.

El Reg put a call in to the DSGi-owned retail giant to get some clarification on PC World's Linux support policy.

A spokesman told us that there had simply been a misunderstanding at the store and that, in fact, the normal procedure would be for the Tech Guys to provide a fix.

But if you type Linux into the firm's website the nearest matches offer a baffling choice between a Maxtor external hard drive and a copy of Microsoft Office 2007.

Indeed, Linux, which is arguably the preserve of back-room geeks everywhere, is an alien concept to PC World which, according to the spokesman, had more than 60 million customers through its door in the past year.

PC World admitted it had made a mistake and told us it will provide a full repair once the firm has made contact with Tikka.

The spokesman said it had been an isolated incident and added "we'll support what we've sold you". ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Feast your PUNY eyes on highest resolution phone display EVER
Too much pixel dust for your strained eyeballs to handle
Samsung Galaxy S5 fingerprint scanner hacked in just 4 DAYS
Sammy's newbie cooked slower than iPhone, also costs more to build
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
Rounded corners? Pah! Amazon's '3D phone has eye-tracking tech'
Now THAT'S what we call a proper new feature
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Leaked pics show EMBIGGENED iPhone 6 screen
Fat-fingered fanbois rejoice over Chinternet snaps
US mobile firms cave on kill switch, agree to install anti-theft code
Slow and kludgy rollout will protect corporate profits
AMD unveils Godzilla's graphics card – 'the world's fastest, period'
The Radeon R9 295X2: Water-cooled, 5,632 stream processors, 11.5TFLOPS
Sony battery recall as VAIO goes out with a bang, not a whimper
The perils of having Panasonic as a partner
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.