Feeds

PC superstore unhinged by Linux

'Like buying a BMW and putting a Ford engine in it'

Internet Security Threat Report 2014

For all you car aficionados out there, how's this for an operating system analogy from PC World? Installing Linux onto a laptop sold by the computer retail behemoth is like putting a Ford engine into a BMW, apparently.

Earlier this week a mysterious PC World customer, known only by the name of Tikka, posted a story to Slashdot about the store's refusal to repair a hardware fault on a five-month-old Acer laptop.

The store's IT support "Tech Guys" told Tikka that, because Linux had been installed, the machine's warranty had been voided.

But, here's the rub: the fault in question hinged on a dodgy, er, hinge on the laptop's display. In other words, a pure hardware failure that was completely unrelated to the choice of operating system installed.

Despite that, PC World – which claims in its marketing blurb to be "with you every step of the way" – refused to fix the problem and sent Tikka away with the broken laptop.

El Reg put a call in to the DSGi-owned retail giant to get some clarification on PC World's Linux support policy.

A spokesman told us that there had simply been a misunderstanding at the store and that, in fact, the normal procedure would be for the Tech Guys to provide a fix.

But if you type Linux into the firm's website the nearest matches offer a baffling choice between a Maxtor external hard drive and a copy of Microsoft Office 2007.

Indeed, Linux, which is arguably the preserve of back-room geeks everywhere, is an alien concept to PC World which, according to the spokesman, had more than 60 million customers through its door in the past year.

PC World admitted it had made a mistake and told us it will provide a full repair once the firm has made contact with Tikka.

The spokesman said it had been an isolated incident and added "we'll support what we've sold you". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Space Commanders rebel as Elite:Dangerous kills offline mode
Frontier cops an epic kicking in its own forums ahead of December revival
Intel's LAME DUCK mobile chips gobbled by CASH COW
Chipzilla won't have money-losing mobe unit to kick about anymore
First in line to order a Nexus 6? AT&T has a BRICK for you
Black Screen of Death plagues early Google-mobe batch
Ford's B-Max: Fiesta-based runaround that goes THUNK
... when you close the slidey doors, that is ...
Disturbance in the force lets phones detect gestures with Wi-Fi
These are the movement detection devices you're looking for
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?