Feeds

eBay glitch sends packages to wrong addresses

Promises fix soon

Top three mobile application threats

eBay has acknowledged a bug on its site that's causing some sellers to send items to the wrong address. The flaw, which in certain cases causes eBay to transmit incorrect mailing instructions to sellers, is expected to be fixed soon, an eBay official said today.

"This recent issue is limited to a very small number of eBay purchases and is presenting sellers with the wrong shipping information," the official wrote on the PayPalblog. "We understand and recognize that for these buyers and sellers, this is a very serious issue and are working to correct the problem."

One of those users is Joe Kane,from England, who said every time he tries to make a purchase using eBay's vaunted Buy-it-Now feature, the system automatically transmits an address he used just the once more than three years ago.

"For some reason there's no way of me getting rid of it," said Kane, who lives in Essex. He said the bug has caused him considerable headaches, not only because it has prevented him from receiving goods he's paid for, but also because eBay and PayPal support people seemed to be unaware of the problem.

"The PayPal people say 'this isn't our problem.' They directed me to an online chat forum" for eBay support, he said. "eBay would respond by saying it's PayPal."

Other users have also complained in forums here, here and here.

"What an almighty mess, but this might also serve as a warning for us all to check and re check and even confirm personally with buyers that addresses are correct," wrote one eBay user, who said the glitch weighed particularly heavily on a buyer the user had recently transacted with. "She's checked all her other purchases and has realised about 200 pounds worth of purchases have gone to the wrong address since 2nd September." ®

Top three mobile application threats

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.