Feeds

London council to use lie detectors to finger benefit cheats

Calling call centres is stressful already

Security for virtualized datacentres

Lambeth Council has done a deal with KPMG Capita* to use voice recognition software to finger cheats contacting call centres to sort out benefits.

Everyone contacting the centre will be told they are being scanned and will then be asked 19 questions."Voice Risk Analysis" will then finger voices it considers suspicious. The pilot is being paid for by the Department of Work and Pensions.

The technology supposedly works by detecting "micro-tremors" which, we are told, indicate not only stress but also "when stress is generated by an attempt to deceive".

Micro-tremors are present in normal relaxed speech but disappear when the subject is stressed and, it is assumed, lying. What impact the pain of dealing with a local authority call centre has on a person's voice is not yet clear.

VRA technology has been quite widely used in the US, along with full polygraph tests, but with mixed results. It was previously trialled by Harrow Council.

Lambeth claims the technology will not only detect fraud but also "cut bureaucracy" and allow genuine claims to be processed more quickly.

The pilot starts this autumn.

*A PR for Lambeth got in touch to explain the deal is with Capita not KPMG. Lambeth has signed a separate fraud contract with KPMG which was mentioned in the voice recognition press release.

The press release outlining the contract with KPMG is here. The release on voice recognition is not currently available on Lambeth's website.

®

Providing a secure and efficient Helpdesk

More from The Register

next story
Are you a fat boy? Get to university NOW, you PENNILESS SLACKER
Rotund types paid nearly 20% less than people who didn't eat all the pies
Emma Watson should SHUT UP, all this abuse is HER OWN FAULT
... said an anon coward who we really wish hadn't posted on our website
Japan develops robot CHEERLEADERS which RIDE on BALLS
'Will put smiles on faces worldwide', predicts corporate PR chief
Bruges Booze tubes to pump LOVELY BEER underneath city
Belgian booze pumped from underground
Let it go, Steve: Ballmer bans iPads from his LA Clippers b-ball team
Can you imagine the scene? 'Hey guys, it's your new owner – WTF is that on your desk?'
Amazon: Wish in one hand, Twit in the other – see which one fills first
#AmazonWishList A year's supply of Arran scotch, ta
SLOSH! Cops dethrone suspect - by tipping over portaloo with him inside
Talk about raising a stink and soiling your career
Oz carrier Tiger Air takes terror alerts to new heights
Don't doodle, it might cost you your flight
Oi, London thief. We KNOW what you're doing - our PRECRIME system warned us
Aye, shipmate, it be just like that Minority Report
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.