Feeds

London council to use lie detectors to finger benefit cheats

Calling call centres is stressful already

Choosing a cloud hosting partner with confidence

Lambeth Council has done a deal with KPMG Capita* to use voice recognition software to finger cheats contacting call centres to sort out benefits.

Everyone contacting the centre will be told they are being scanned and will then be asked 19 questions."Voice Risk Analysis" will then finger voices it considers suspicious. The pilot is being paid for by the Department of Work and Pensions.

The technology supposedly works by detecting "micro-tremors" which, we are told, indicate not only stress but also "when stress is generated by an attempt to deceive".

Micro-tremors are present in normal relaxed speech but disappear when the subject is stressed and, it is assumed, lying. What impact the pain of dealing with a local authority call centre has on a person's voice is not yet clear.

VRA technology has been quite widely used in the US, along with full polygraph tests, but with mixed results. It was previously trialled by Harrow Council.

Lambeth claims the technology will not only detect fraud but also "cut bureaucracy" and allow genuine claims to be processed more quickly.

The pilot starts this autumn.

*A PR for Lambeth got in touch to explain the deal is with Capita not KPMG. Lambeth has signed a separate fraud contract with KPMG which was mentioned in the voice recognition press release.

The press release outlining the contract with KPMG is here. The release on voice recognition is not currently available on Lambeth's website.

®

Remote control for virtualized desktops

More from The Register

next story
Holy vintage vehicles! Earliest known official Batmobile goes on sale
Riddle me this: are you prepared to pay US$180k?
Bible THUMP: Good Book beats Darwin to most influential tome title
Folio Society crowns fittest of surviving volumes
'Open source just means big companies can steal your code.' O RLY?
Plus: Flame of the Week returns, for one night only!
Hey, you, PHONE-FACE! Kickstarter in-car mobe mount will EMBED your phone into your MUG
Stick it on the steering wheel and wait for the airbag to fire
NEWSFLASH: It's time to ditch dullard Facebook chums
Everything hot in tech, courtesy of avian anchor Regina Eggbert
'It is comforting to know where your data centres are.' UK.GOV does NOT
Plus: Anons are 'wannabes', KKK says, before being pwned
Criticism of Uber's journo-Data Analytics plan is an Attack on DIGITAL FREEDOM
First they came for Emil – and I'm damn well SPEAKING OUT
U wot? Silicon Roundabout set to become Silicon U-BEND
Crap-spouting London upstarts to get permanent road closure
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.