Feeds

Vodafone takes one on the chin for billing problems

Not our fault, but we'll take the blame anyway

Security and trust: The backbone of doing business over the internet

Vodafone has blamed recent changes to its billing system for a litany of problems affecting its UK network, from inaccurate bills to disconnected calls, but is refusing to say who's responsible for the debacle.

Billing systems are integrated into every part of a mobile network, often in a badly documented fashion, so a failure in the billing system can result in just about any behaviour: including the failure of basic voice calls experienced by some Vodafone customers.

Vodafone announced massive outsourcing deals last year, with the stated intention of cutting the cost of billing by more than a third, but that strategy seems to have come unstuck in recent weeks with connections failing and major failures in online billing information.

Quite who is responsible for the "upgrade" isn't clear; a Vodafone spokesman would only say: "As Vodafone is responsible for the customer experience received by its customers, we don't feel it is appropriate to name specific suppliers."

But anyone interested in upgrading their own billing system might want to know.

IBM and EDS are certainly responsible for outsourcing parts of Vodafone's UK network, though Amdocs does the billing in the Netherlands and boasts of "...projects at a number of [Vodafone's] operating companies, including Vodafone Netherlands, Vodafone UK and Vodafone Hungary."

Vodafone assures its customers that the network is "returning to ... normal levels of integrity and performance", but anyone interested in who managed to screw things up so badly should keep watching, or, if you know already, why not let us know

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.