Feeds

Orange promises rethink on deleted email accounts

Annoyed punters may force U-turn

3 Big data security analytics techniques

Updated Orange is contemplating a U-turn on its trashing of old Freeserver accounts following a storm of criticism from hacked-off users.

Last month Orange started deleting inactive email accounts which were not associated with broadband or dial-up internet access accounts.

Many were old Freeserve accounts that had been migrated to Wanadoo and then onto Orange. People who accessed their email accounts without using Orange broadband or dial-up internet access found their accounts had disappeared.

Online forums have been busy with people complaining that their accounts were deleted without warning and that they'd lost years of emails and contact details.

One Reg who contacted us said: "It's my personal property and they're treating us like second-class citizens - if they'd at least warned us they were going to delete everything then we could have copied contact details and important emails."

Orange sent us the following statement: "Some of our Orange dial-up pay-as-you-go customers have experienced an issue accessing their Orange email accounts. This is because when a pay-as-you-go dial-up account has not been used for a long period (260 days), it is deleted and along with it, so is any associated email account."

But Orange was keen to show it was all heart: "We are aware some customers want to retrieve their email accounts and were unaware that their account would be deleted. As a result of this customer feedback we are working to restore these email accounts and are reviewing this as a priority and will update you soon."

The legal position is not clear, but Orange likely has duties under the Data Protection Act to restore people's personal information. It is also required to keep copies of emails for possible police investigations under RIPA, assuming Orange stores the emails in the UK. More angry customers on OrangeProblems.co.uk here.

Some customers claim to have complained to the Internet Service Providers Association, of which Orange is a sponsor, but it was unable to comment by press time.

Updated: A spokesman for Ispa told us: "It's a little early for us to take action. The complaints procedure is that people must complain to their ISP and give them ten days to respond before we take action. We understand that Orange is looking to restore access to these accounts."®

3 Big data security analytics techniques

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.