Feeds

Orange strong-arming ex-customers for imagined debts

The future's Orange, the past is in red

High performance access to file storage

Debt-collector Moorcroft Debt Recovery has been sending out letters, on behalf of Orange, trying to collect on long-cancelled contracts and already-settled bills: at least according to their own support desk.

One Register reader who received a demand from the company contacted us; he had left Orange almost a year ago and just received the demand with no bill or invoice coming first. When he spoke to Orange he was told that thousands of such demands had been sent to unsuspecting ex-customers in the last few weeks.

When we spoke to Orange they assured us that our reader was an isolated instance which couldn't possibly have happened: apparently they never pass on debts until the customer has been contacted, invoiced and warned.

Our reader called Orange again, and this time took the trouble to record his conversation with the Orange business support team, where "Paul" was happy to confirm the problem was endemic in the company:

"What Orange has done is they've... it's like spring cleaning for want of a better word, they've gone though all the old accounts and seen any outstanding bill, and rather than go to the customers themselves they’ve given it straight to the debt-collection agency"

It seems spring cleaning at Orange involves more than deleting old e-mail accounts, "Paul" again;

"What's happened is people have ported out [changed networks] ... two years later a debt-collection agency knocks on his door and says you owe Orange this money"

An Orange spokesperson told us that this could never have happened, and never did happen, and anyway they've had no particular drive to recover debts recently: "Paul" was clearly wrong, as were the other support staff our reader spoke to.

Thankfully our reader had his debt cancelled, though if we can take credit for that we don't know, but anyone else in receipt of a Moorcroft Debt Recovery letter from Orange do let us know.

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.