Feeds

Orange mounts sneaky Freeserve accounts purge

Night of the long juicer

Gartner critical capabilities for enterprise endpoint backup

Orange has started summarily deleting email accounts tied to old Freeserve and Wanadoo pay-as-you-go dial-up accounts with no warning.

For years, accounts would be deactivated after 90 days if the dial-up number was not accessed. Customers would then receive an error message when trying to access their Freeserve email via another connection, but could reactivate the account before it was deleted by simply visiting the Freeserve, then Wanadoo, and now Orange website.

Orange quietly extended the deactivation period to 260 days earlier this year. Under the new regime however, access to email is not denied when the dial-up account is suspended, so users are not made aware their account is in danger of deletion. The "grace period" has been removed.

The new policy has bitten over the last week, as noted by angry users in this Orangeproblems.co.uk thread. Many say they have lost years of email without warning and are told it is irrecoverable when they contact customer service.

User "Cav" wrote: "I am registered with many organisations, including government bodies, and I'm sure many will not let me change email address without them sending a confirmation email to the old address - which I won't be able to access!

"I'm sure they'll [Orange] say they posted a notice on their website about this - but are Orange users obliged to trawl every page of the Orange website, every day, in order to do business with them?"

We've contacted Orange and are waiting for an explanation. ®

Boost IT visibility and business value

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Broadband slow and expensive? Blame Telstra says CloudFlare
Won't peer, will gouge for Internet transit
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.