Feeds

PlusNet blasts email into blackhole (again)

Same as it ever was

Providing a secure and efficient Helpdesk

PlusNet, the terminally scatterbrained ISP, has permanently deleted customers' email again after it bungled the installation of an anti-spam appliance, it admitted this morning.

The Sheffield firm said it had blackholed about 10 per cent of the backlog of mail which built up yesterday daytime while its engineers worked on the appliance. The same proportion of legitimate mails between 5pm and 11pm was also wrongly earmarked and binned.

An update this morning said: "These mails will not be recoverable and we recommend customers who have not received email that was sent yesterday to ask the sender to re-send where possible." So, if you you were sent an email that you never received by an unknown person about an unknown subject, give them a bell and tell them to send it again.

The system is now working again, it adds.

We've lost count of the number of times we've had to write about PlusNet screwing up their email system in the last year, and imagine customers have lost patience. Let us know your questions for the company in our comments section.

PlusNet say they don't want to answer any of The Register's own questions, and instead emailed us a pre-prepared statement...fortunately we don't use their broadband service so it arrived, but adds nothing to the vague details they've got on their site here. ®

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.