Skype apologises for network snafu
Offers customers a free week as restitution
Skype has apologised for the network problems it experienced last week, and offered a free week to Pro, Unlimited, SkypeIn, and Voicemail customers.
The Skype network went down for several days at the end of last week, for reasons which remain obscure. Skype has blamed outage on the effects of Microsoft's Patch Tuesday. The latest security update from Microsoft required a system reboot. The effect of so many machines rebooting and subsequently trying to log onto the Skype VoIP network supposedly triggered the instability.
In a mail sent out to all Skype subscribers, the company apologised for the outage and said the problem had been fixed. It also notified users that seven days has been added to their contract as "a goodwill gesture".
Skype is pitched as a cheaper alternative for long calls to friends and family, rather than a replacement for a traditional phone connection. In this context reliability is less important, though some companies, and many individuals, had been assuming telco levels of reliability and suffered for it.
Competing VoIP provider Jajah saw subscriptions shoot up while Skype was down, as thousands of people looked for an alternative way to make cut price calls over the weekend. The swiftness with which people switched providers demonstrates the lack of commitment most Skype users had - it seems likely many of them will switch back for the additional features Skype offers.
For those still concerned about reliability, Skype has promised to provide more technical details of what when wrong, and, more importantly, how it'll make sure it doesn't happen again. ®
Apology ? From Skype ?
Your line "" In a mail sent out to all Skype subscribers..... "" made me smile. I was not aware of this. Maybe mine is in the post............
Title NO APOLOGY FROM SKYPE
I use Skype in France to contact my customers in UK in place of using landline.
No e mail of apology or any other expanation has been received from Skype
Luckily I had forseen this eventuality and have 2 other VOIP programs installed for backup use.
I now find out my company logo and profile data have disapeared so other users can't see me properly and it needs to be set up again.
I am being loyal to Skype because overall they have provided good service and unlike France Telecom don't tell you to "go away" because you can't speak fluent technical French over the phone.
Skype only has 5% of the global voice market anyway
The world of telco is due another shakeup. Voip continues to let itself down; the user base is growing faster than the backbone, not to mention contention from video. Give me a PSTN or GSM or CDMA network any day. Just let me drive down the cost.