Feeds

Skype apologises for network snafu

Offers customers a free week as restitution

Boost IT visibility and business value

Skype has apologised for the network problems it experienced last week, and offered a free week to Pro, Unlimited, SkypeIn, and Voicemail customers.

The Skype network went down for several days at the end of last week, for reasons which remain obscure. Skype has blamed outage on the effects of Microsoft's Patch Tuesday. The latest security update from Microsoft required a system reboot. The effect of so many machines rebooting and subsequently trying to log onto the Skype VoIP network supposedly triggered the instability.

In a mail sent out to all Skype subscribers, the company apologised for the outage and said the problem had been fixed. It also notified users that seven days has been added to their contract as "a goodwill gesture".

Skype is pitched as a cheaper alternative for long calls to friends and family, rather than a replacement for a traditional phone connection. In this context reliability is less important, though some companies, and many individuals, had been assuming telco levels of reliability and suffered for it.

Competing VoIP provider Jajah saw subscriptions shoot up while Skype was down, as thousands of people looked for an alternative way to make cut price calls over the weekend. The swiftness with which people switched providers demonstrates the lack of commitment most Skype users had - it seems likely many of them will switch back for the additional features Skype offers.

For those still concerned about reliability, Skype has promised to provide more technical details of what when wrong, and, more importantly, how it'll make sure it doesn't happen again. ®

The essential guide to IT transformation

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?