Feeds

Skype apologises for network snafu

Offers customers a free week as restitution

Secure remote control for conventional and virtual desktops

Skype has apologised for the network problems it experienced last week, and offered a free week to Pro, Unlimited, SkypeIn, and Voicemail customers.

The Skype network went down for several days at the end of last week, for reasons which remain obscure. Skype has blamed outage on the effects of Microsoft's Patch Tuesday. The latest security update from Microsoft required a system reboot. The effect of so many machines rebooting and subsequently trying to log onto the Skype VoIP network supposedly triggered the instability.

In a mail sent out to all Skype subscribers, the company apologised for the outage and said the problem had been fixed. It also notified users that seven days has been added to their contract as "a goodwill gesture".

Skype is pitched as a cheaper alternative for long calls to friends and family, rather than a replacement for a traditional phone connection. In this context reliability is less important, though some companies, and many individuals, had been assuming telco levels of reliability and suffered for it.

Competing VoIP provider Jajah saw subscriptions shoot up while Skype was down, as thousands of people looked for an alternative way to make cut price calls over the weekend. The swiftness with which people switched providers demonstrates the lack of commitment most Skype users had - it seems likely many of them will switch back for the additional features Skype offers.

For those still concerned about reliability, Skype has promised to provide more technical details of what when wrong, and, more importantly, how it'll make sure it doesn't happen again. ®

Intelligent flash storage arrays

More from The Register

next story
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Ofcom snatches 700MHz off digital telly, hands it to mobile data providers
Hungry mobe'n'slab-waving Blighty swallows spectrum
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.