Feeds

Skype apologises for network snafu

Offers customers a free week as restitution

Choosing a cloud hosting partner with confidence

Skype has apologised for the network problems it experienced last week, and offered a free week to Pro, Unlimited, SkypeIn, and Voicemail customers.

The Skype network went down for several days at the end of last week, for reasons which remain obscure. Skype has blamed outage on the effects of Microsoft's Patch Tuesday. The latest security update from Microsoft required a system reboot. The effect of so many machines rebooting and subsequently trying to log onto the Skype VoIP network supposedly triggered the instability.

In a mail sent out to all Skype subscribers, the company apologised for the outage and said the problem had been fixed. It also notified users that seven days has been added to their contract as "a goodwill gesture".

Skype is pitched as a cheaper alternative for long calls to friends and family, rather than a replacement for a traditional phone connection. In this context reliability is less important, though some companies, and many individuals, had been assuming telco levels of reliability and suffered for it.

Competing VoIP provider Jajah saw subscriptions shoot up while Skype was down, as thousands of people looked for an alternative way to make cut price calls over the weekend. The swiftness with which people switched providers demonstrates the lack of commitment most Skype users had - it seems likely many of them will switch back for the additional features Skype offers.

For those still concerned about reliability, Skype has promised to provide more technical details of what when wrong, and, more importantly, how it'll make sure it doesn't happen again. ®

Beginner's guide to SSL certificates

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.