Feeds

Google spinmeisters defend video refund policy

Two buck Chuck

Providing a secure and efficient Helpdesk

After summarily shutting down the buy-rent feature on Google Video, leaving customers unable to watch videos they paid good money for over the past 19 months, the world's most popular search engine has defended its less-than-satisfying refund policy.

In a recent conversation with The Reg, Google said that customers stripped of their video libraries have received Google-serving online credits (rather than out-and-out refunds) in part because the company can't deal with changing credit card numbers.

If you "purchased" a Google video on or after July 18, the company has indeed given you a full refund. But if you paid for "eternal access" to a clip anytime before that, you get a credit on Google Checkout, the online payment system that lets you buy things from Google partners like Yarn Country and ChristianBookBibles.com.

No doubt, the company is aware that some users will take issue with this policy, and in many cases, it's providing credits that exceed the cost of original purchases. Having spent 99 cents on an episode of The Charlie Rose Show that he assumed would be available for viewing on his death bed, one El Reg hack must now settle for a $2 Checkout credit. Come his dying day, this may or may not provide the same entertainment value.

Arguing that many customers are no longer using the credit cards and billing addresses used to purchase Google videos, the company explained that providing everyone with a true refund would have been much too difficult. Of course, you could also argue that there's nothing preventing the company from sending customers an email asking them to update their credit card info. Regardless, we're not sure that even a full refund would make up for the loss of Charlie Rose. ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.